Hockley Jewellers Reviews Summary

Customer Service

Pros:

• "My finance bought my engagement ring from here a year and half ago now and always said how good the service was."
• "Fantastic service. Sue was absolutely amazing. She was so informative, friendly and helpful."
• "I visited the store yesterday and wasn’t disappointed. I was provided with exceptional customer service from Matt."
• "Me and my partner visited Hockley Jewellers yesterday and we couldn’t have been more satisfied with the customer experience."
• "Yesterday I had the pleasure of purchasing my wedding ring from this incredible jewellery shop."
• "Unbelievable service. Brilliant quality. Unbeatable Price."
• "I have been in Hockley Jewellers many times and love the shop. Staff is always welcoming and service is outstanding."
• "The customer care was amazing from Louise who served us."

Cons:

• "Ordered an engagement ring from these people, with specific requests of an address to send too and they ignored it."
• "No one was in to receive the parcel and so is now in the back of a van for another night and I need to take a day off work. Useless!"

Quality of Products

Pros:

• "I went back yesterday to get my ring cleaned ready for our wedding in a weeks time. It only took half an hour to fully clean and was amazed by the results."
• "My engagement ring is everything I've wanted and more. Thank you so much, highly recommend."
• "Had a bracelet made for me from Hockley Jewellers for a special birthday, done with just a photograph and I couldn’t be happier with the result it’s a perfect match, absolutely love it."
• "We recently went to Mike at Hockleys jewelers to buy a ring. It is a beautiful 5 stone diamond platinum ring, absolutely perfect and exactly what we wanted."
• "Just received my masonic ring and it is absolutely perfect. The quality is very good and the fit is true to size."
• "I brought my partner an engagement ring from here and I had dealings with Louise. Absolutely brilliant service, she had so much time to help me make the right choice of ring."

Cons:

• "None"

Pricing and Value

Pros:

• "Unbelievable service. Brilliant quality. Unbeatable Price."
• "Can’t recommend Hockley Jewellers enough. From the first initial meeting with Mike until receiving my bespoke ash memory ring for my grandad, everything has been perfect."
• "Fantastic place to buy jewellery, bestseller in birmingham bar none. Fabulous staff, make you feel welcome and help you so much to find the right piece for you personally."

Cons:

• "None"