Brayley Kia Harpenden Reviews Summary

Customer Service

Pros:

• "Great customer service. Very professional. Couldn't fault."
• "Excellent service and customer service from this Kia dealership no hassle and always happy to help."
• "Andrea Allen was outstanding in going the extra mile for us in finding and finalising a car for us in one day."
• "Jordan and Neamh are excellent, they are courteous and helpful to make sure my service booklet was updated."
• "Josh always treats me with respect each time I visit Kia Harpenden."
• "Very friendly staff and very efficient."
• "Really felt like a valued customer, great experience from start to finish."

Cons:

• "Helpless and futile customer service, stay away from them!"
• "Woeful customer service while trying to book car in for service and MOT… eventually left a message to arrange a call back, 5 hours later I received a response by which time I’d gone elsewhere."
• "I had a horrible experience with this kia branch. Poor customer service, zero for the hospitality."
• "Dreadful customer experience once you have purchased a car."
• "Service didn't answer the phone. I left a message for them to call back: Four days later, still no reply."
• "Stereotypical slimy sales people. Wouldn't let us test drive until we threatened to go to another dealer."
• "I’m totally disappointed about the service!!"

Vehicle Service and Maintenance

Pros:

• "Very thorough diagnostic of my cars problem."
• "Had a good experience with the service team!"
• "Car was cleaned not only on the outside but also on the inside."
• "Fixed all the issues at very little extra cost and completed the major service on time and on budget."
• "Took my Kia for a while-you-wait service, was told it would be 2 hours however received a call after 1.5 hours saying it was ready."
• "Excellent service during COVID lockdown, communication was first class."
• "Friendly helpful staff who explained all items following an MOT and service. Car was washed and hoovered."

Cons:

• "Confirmation of service appointment was different to that agreed, eventually sorted but numerous sent emails were never answered."
• "Engine oil sign coming-going! unfortunately its same as before after service! no explanation and not resolved yet!"
• "Awful experience with local Kia dealership in diagnosing Engine Management light problem with car in dealership hands for nearly 6 months in total."
• "When I was calling them to check how is the situation with my car the service guy was always busy or not there to give me some info."
• "Car display still shows that a service is due - obviously not reset which makes you wonder what else wasn't done."
• "There was an issue with the service book and it's still unclear whether the car was serviced as it had to go back 3 weeks later for an oil change."
• "I had a problem with my car, mechanics couldn't diagnose what was the problem."

Pricing and Value

Pros:

• "I don't feel that I paid much more than I usually do."
• "Totally unexpected and they didn't need to do that but of course very welcome and probably puts the pricing on par with independent garages."
• "Excellent service, quoted £199 for 7th year service + MOT but charged £164 as work was less."

Cons:

• "They ask £4000 on a car like that. Really?!?!"
• "Selling customers faulty cars, with hidden body panel damage and resprayed panels."
• "Wheel alignment is out from day one."
• "They did not said anything about the damage on the car."