Waylands Kia Reading Reviews Summary

Customer Service

Pros:

• "This is one place where I've always received the best customer service for the past 18 years. And that's why I keep coming back."
• "By far the best customer service we have experienced."
• "The service here was the best across the 7 different dealerships we visited."
• "Great customer service from the whole team at Waylands Kia in Reading."
• "The staff at Kia Reading are fantastic, friendly, helpful and not at all pushy."
• "The whole experience more than exceeded my expectations."
• "We are both extremely happy with the car the service and the Staff we dealt with @ Kia Reading."

Cons:

• "I don't think I've ever met a service department front desk less interested in helping you out."
• "The after sales has been horrendous and it appears that once they have sold you the car they don’t really care about customer service."
• "Always seem like what you're asking is a hassle. Not interested in helping you solve the problem or seeing if you could get it fixed on the warranty."
• "Called this team and they were rude and unhelpful."
• "Nobody at all ever returned one of my calls."
• "17 phone calls later and email messages they are still not responding or assisting me."
• "Absolutely shocking service, both in terms of a shoddy workmanship and lack of response from anyone on what is quite a serious matter... AVOID!!!"

Sales Experience

Pros:

• "I highly recommend Kia Reading especially sales executive Katherine Morris sales executive."
• "The sales team were brilliant and Abbey in particular dealt very professionally with all my queries."
• "Sophie was so so kind and patient- I cannot stress enough what an asset she is to the company."
• "Abbey provided a very professional service during the sales process."
• "We found Jamie Barton extremely personable during the purchase process."
• "Sophie Rhind was a really amazing Sales Executive."
• "Katherine was extremely informative about two different vehicles I was looking at, giving me the history the technical differences between each one, and going through the finance with me."

Cons:

• "But once we told him we didn't want the car because it was full of minor dents/dings all over... his face changed colour."
• "We're now at the point that we're thinking of going to another dealership because my mum is so desperate to be able to get a bit of freedom back."
• "Dire. We booked to see a low mileage car advertised on Sat. Paid £200 to reserve it. Turned up Sun but car wasn't there."
• "I just don't understand why they don't want my custom!"
• "Had so many stress situations there definitely will never buy another car from here."
• "I don’t know where start on how disappointing my overall experience with Evans Halshaw Reading has been, and strongly advise anyone looking to buy a new car from them to please save your time and money, and go elsewhere."
• "I really wish that I had invested my time more wisely in another garage, as I’d saved myself a lot of effort not having to deal with their unhelpful staff, or constantly chase for an answer on the basic requirements you’d expect when buying a new car."

Vehicle Quality and Maintenance

Pros:

• "I am very happy with my sportage."
• "The facility was clean and the car was given to me in immaculate condition with warranty in tact."
• "A great car delivered real quick as promised."
• "Got the latest Kia Sorento, game changer!"
• "I have had my new Rio for a couple of weeks now and I am so happy with it."
• "Just bought an EV6 from them and very pleased with the whole process."
• "I was driving my Kia Sportage within days of viewing it."

Cons:

• "Warning lights within a week of picking it up and squealing brakes indicate this was not done."
• "9months later, I had serviced the car with Toyota Hayes who noticed the rear shocks were leaking and would it not pass MOT, so £450 repair required."
• "Touchscreen breakdown then happened within 4 weeks of picking up the car."
• "This car came into Kia for a service, and while it was there received a complimentary wash. Unfortunately it was washed very badly and came back with deep swirl marks to the paintwork."
• "It was clear that nobody had taken any time to give the vehicle a check over."
• "Only other criticism is that we did agree half a tank of petrol and the car was practically empty on leaving the dealership."
• "Needs an urgent review of aftercare policy and retraining of staff."