EMG Motor Group Cambridge Reviews Summary

Customer Service

Pros:

• "Tom Lambert helped me with my purchase. From the start he was very friendly and helpful with no pressure."
• "Really impressed with the service I received from EMG Cambridge."
• "Thank you Tom Ash and EMG Cambridge. Tom was consistently helpful, cheerful, knowledgeable and professional."
• "Everyone I encountered was friendly, helpful and went out of their way to ensure that my planned trip could go ahead."
• "I can highly recommend Tom Lambert at EMG Motor Group Mazda Cambridge."
• "David was very patient and not once did I feel I was taking too long."
• "Paul has been very helpful in helping us buy our first brand new dream car."

Cons:

• "EMG Cambridge I bought my Freelander 2 from Cambridge EMG at the start of April 2017, and have had trouble on and off ever since."
• "Their service organization has no concept of a personal service, we are just a registration number to them."
• "Went in for a simple brake pad and oil change. Waited 5 HOURS for them to tell me they didn’t have the pad and only did the oil."
• "Nice people. & The Kia ceed is a wonderful & super reliable car. Unfortunately the preparation to deliver a brand new car is dreadful."
• "Final step was that he claimed for 15 minutes that our payment had not been received, and it then turned out that he had not checked for payment under the reference that he asked us to use."
• "I do not recommend EMG of Cambridge avoid at all cost's!"
• "Avoid at all cost."

Quality of Work

Pros:

• "They only did the work that was necessary so that I did not incur extra charges."
• "Great knowledge, and easy to deal with engineers and technicians."
• "They contact me to remind me the car is up for service, they are efficient and super friendly."
• "Car booked in for service today. Dropped it off and picked up courtesy car and went on my way."
• "Absolutely excellent service. Nothing was to much trouble and I was kept informed throughout the work that was done on my car."
• "The dents were repaired as good as new."
• "Absolutely excellent service. MOT, service and replacement of shock spring, and all done within the time I was quoted."

Cons:

• "I've had several bad experiences now with Service & MOT. Recently I was charged a further £60 on top of a service to untwist a brake hose."
• "I've had wipers replaced and charged to me but there was nothing wrong with existing windscreen wipers and the new ones didn't perform any differently."
• "Paid £5,000 for a basic Kia Rio, head rest is still missing, radiator cap was missing, passenger door didn't lock and then after 4 months, the clutch cables broke."
• "I had a very bad experience when I went to look at Kia Sportage last month. The executive was rude."
• "I'm always made to feel welcome and a valued customer by the front of house team."
• "I would strongly recommend buying elsewhere."
• "I've had so many similar experiences of work being done and charged to me which seems unnecessary and overpriced."

Communication

Pros:

• "Tom went through everything thoroughly and we went for a test drive. No pressure, just a very polite young man."
• "When I arrived I was made to feel very welcome."
• "update 31.08.2023, had my brakes and tyres done today, chris inns was he usual helpful and smiling self and we would not go anywhere else, brilliant work guys."
• "Dealing with Nick was hassle free from start to finish."
• "I have always found the service staff polite and efficient."
• "Communication is top notch, too."
• "He has called me to check that everything is ok, which was much appreciated."

Cons:

• "Visited the showroom to look at the EV6... No acknowledgement, no greeting, no help offered, nothing whatsoever."
• "Spent 1 hour in the showroom. Would’ve thought someone would want to earn some commission and sell me a car."
• "Did not react to follow-ups, delivery date for car slipped repeatedly without an update from him."
• "Was greeted with a smile by Tony, but then mid conversation he jumped up to speak to two other clients!!!"
• "To be honest the showroom windows needed a good clean it just looks poor from a customer perspective."
• "I wish people were brave enough to speak like this face to face and not over the phone."
• "Lots of salespeople free but only for new products."