Brentwood Kia Reviews Summary

Customer Service and Staff Professionalism

Pros:

• "Keith was helpful, thorough and courteous throughout our meetings and guided us to our new purchase seamlessly."
• "Daniel Bartlett is a credit to Brentwood Kia. He went over and above when it came to helping my elderly father with his car purchase."
• "The level of customer service Daniel gave, during and after the purchase, was nothing short of exceptional."
• "Keith Rider at Kia Brentwood from start to finish for the purchase of our Kia SPORTAGE was absolutely fantastic."
• "Keith Rider helped us select the right car for us with no pressure."
• "We were very impressed and have ordered the new EV6 cannot recommend them enough."
• "Stephen Whitford from Brentwood Kia was outstanding. He found us the perfect car and the used car preparation was excellent."
• "Maverick made the whole experience of parting with a lot of money seem like a pleasure!"

Cons:

• "Awful customer service! All MOT and services I’ve had with them have been unnecessarily dramatic and stressful."
• "Have visited this location twice in the last month,. First visit no acknowledgement after 15 minutes, walked out."
• "Second visit several attempts entering the showroom, stood outside sales office to capture a member of staff."
• "Very disappointed with Kia Brentwood. Booked a test drive in advance only to turn up and be told someone else was out with the car."
• "Complete waste of my time. That was 2 weeks ago and I've heard absolutely nothing since."
• "Extremely poor behaviour."

Vehicle Quality and Selection

Pros:

• "We are absolutely delighted with our new car and with the smoothness and speed of the buying process."
• "Would totally recommend this dealership. Not only because I am thoroughly pleased with my used and approved car."
• "I have just taken delivery of my new Kia Sportage. I would just like to say from the initial purchase to collecting the car has been 1st class."
• "Purchased a used Kia Proceed today from Allen Kia Brentwood, the whole experience was first class."
• "Purchased our new ulez compliant car through this dealership and the whole process was smooth as can be!"
• "Thank you Wayne for servicing my car! Has done a fantastic job and I enjoyed the video of it!"
• "I have just purchased a Kia Picanto from Steve. He was absolutely brilliant to deal with."
• "Bought Kia Sorento from Allen Kia Brentwood. I was in conversation with Maverick and Phil and both very polite and professional."

Cons:

• "Didn't really want to change our old Kia Ceed but it was not Ulez compliant."
• "Having booked an appointment at Kia Southend on sea for 11.00 I found that when I got there, that there was absolutely nowhere for me to park and I am disabled."
• "After owning a Kia Rio Domino for 13 years (recommended by my mum) it was a no brainer as to what car I would purchase next!"
• "Well it was a journey. Ordered my Kia back in September 2021 and due to the chip supply issues, covid etc I finally drove it out of the showroom this week (Aug 2022)."

After-Sales Support and Service

Pros:

• "Even a call from Mike to remind me my roadtax has expired a couple of weeks before the car was due for collection."
• "Mike always takes care in driving the vehicle and explains what's been done."
• "Keith arranged a great drive for me in the car I was buying. With Keith in the back it was like my driving test again - loved it."
• "First class service from Allen kia. Have used others previously which weren't a patch on these."
• "Thank you to all staff at Brentwood Kia today as you were again exceptional with the level of detail for customer service."
• "I completely endorse the positive reviews on this site. Maverick made the whole experience of parting with a lot of money seem like a pleasure!"
• "I used the collection and delivery service today for an MOT and service."
• "Very friendly and efficient service from all staff involved from initial booking about problem with windscreen washer to collection and delivery by Michael."

Cons:

• "Awful customer service! All MOT and services I’ve had with them have been unnecessarily dramatic and stressful."
• "Lack of professionalism and no sign of empathy for their actions. Will not be going back EVER again and have cancelled my service plan with them."
• "Just about got a half arsed apology from them!"
• "Allen Kia Brentwood went above and beyond helping me with my pre-existing issues that came from the Lakeside branch."
• "My first Kia was the Picanto X Line S and Kieran was (and still is) my sales executive. He’s super knowledgeable on the models, friendly and professional."
• "Following our extremely bad experience after purchasing our last Kia Sportage from Kia Kent Elms we refused to have any further dealings with the branch."