Lexus Ipswich Reviews Summary

Sales Experience

Pros:

• "Had a wonderful experience with the sales team."
• "The Sales and showroom staff have been fantastic!"
• "Grace Corrall was extremely helpful in assisting us to get to grips with our wonderful new Lexus UX 300e EV car."
• "Everything was as you'd expect from Lexus, nothing less."
• "I've had a really great experience with Tony who knows his job."
• "Grace Corrall was very knowledgeable with the car’s specifications, performance allowed us to test drive."
• "Luke and Shaun have given us all the details that we needed to know about the cars."
• "Andrei explains everything perfectly and makes everything so easy and straightforward."

Cons:

• "Really very poor experience on getting my car serviced last week."
• "When they say Lexus IS an unfashionable brand for old white folks, there is definitely some truth to it."
• "Customer service has really gone downhill since Marco and Steve have left."
• "I booked a test drive in the ux300e and on turning up at the dealer I was greeted by a very polite lady who offered myself and my wife a cup of tea and coffee while we wait to see a sales executive."
• "Terrible experience from the discrimination at the start, to the stalling at the end."
• "Sad to say that they tried to milk me for money for an issue i ended up fixing myself."
• "We bought our Lexus from this dealership last year, we dealt with Anthony Okoromadu throughout the whole process, when the car arrived the colour spec was wrong."
• "Classic Lexus exemplary standard throughout today's ordering process. Luke T, Rob and Matt were extremely kind, friendly and helped us along our way to agreeing an order."

Customer Service

Pros:

• "Tony was amazing from the day of order to day of collection."
• "Fantastic customer service from start to finish!"
• "The Lexus experience is real at Ipswich, a great car buying visit where you’re not rushed and nothing is to much trouble."
• "They also reported 'A mouse nest on the engine', and said they hadn't removed it because 'They weren't trained rodent operatives'."
• "I had an amazing and first class service from Tony Okoromadu."
• "Excellent customer service provided by Luke Tranter at Lexus Ipswich!"
• "Luke was lovely. Quietly spoken, not pushy and very knowledgeable about the cars."
• "Having bought cars for many years our time at at Ipswich Lexus yesterday was the most satisfying experience so far."

Cons:

• "A gentleman from Lexus called and offered to rebook within my MOT expiration period."
• "Picked up our NX takumi today from Andrei sending us a video and arranging part exchange on our older NX and keeping us informed was trouble free considering Covid restrictions in place at the moment."
• "I had the bestest experience with Lexus Ipswich, the sales lady Ellie Pearce was extremely good at her job."
• "An amazing experience we had at Lexus Ipswich, the staff is very welcoming, professional and focused on customer satisfaction."
• "Purchased a used car from them over a year ago. Brilliant service, very helpful, professional and friendly team."
• "Want to thank Sam for making my purchase of a new Lexus an easy, and very pleasant process, Sam and the rest of the sales team couldn't have been more helpful :)"
• "I WANTED VERY THANK YOU, SAM DEAN FROM LEXUS IPSWITCH. HE IS A VERY KIND AND PROFESSIONAL SELLER."
• "Loved it but a bit too much but if you go on car wow you might see very cars cheaper but they will sell their cars more money when you look at them but if you go on car wow you see the same car but cheaper"