Premier Autocentres Reviews Summary

Customer Service

Pros:

• "Friendly staff and responsive to my needs and requirements."
• "The whole Team at Premier are very welcoming, knowledgeable, helpful polite and not at all pushy."
• "Very professional and courteous customer service."
• "As always the staff were lovely, friendly, helpful and professional."
• "Both companies were so friendly helpful and professional."
• "Always a good experience. The sales team are excellent and very knowledgeable."
• "All staff are professional and friendly and able to answer all questions."

Cons:

• "I feel this one guy didn't wanted sell me a car. I explained that I have 7k in cash to buy new car and it must be euro 6 as I need it for minicab. he would give me one word answers didn't bother show me cars..walked away from me."
• "Visited there website recently to make an inquiry... No body ever got back to me."
• "The service manager we have had to deal with is appalling. Very rude, dismissive and would not let me finish my sentence."
• "Unfortunately the issue after that when I dropped my vehicle off for the rear screen heater to be fixed the service advisor Alex did not follow through with procedures when giving me a courtesy car and I did not receive the paperwork for it."

Value for Money

Pros:

• "He made the deal easy, aligned with the (fair) price I was looking for."
• "Premier auto service centre. The engineer will diagnose your vehicle then they will give a quote and do not overcharge you."
• "I felt the car I bought was a very fair price."
• "Purchased an i30 following searches online for a used car - this was the most reasonably priced vehicle of all those similar in age and mileage."
• "Would recommend this dealer to anyone. Best price and lowest mileage vehicle around in the spec I was looking for."

Cons:

• "Quoted me £450 to fix my car horn (“needs syncing and re-wiring mate!”) and £125 to fix a window rocker switch... Bunch of thieving scumbags."
• "I have had to knock off a star though, because on being handed the keys and leaving he told me that he'd put a can of petrol in it. It must have been a coke can amount of petrol, because I just about made it on fumes to the petrol station."
• "They even gave me an empty tank of petrol for the courtesy car which is disappointing and disgusting as the issue was not my fault in the first place."

Cleanliness and Attention to Detail

Pros:

• "Large, very clean waiting area, free tea or coffee and a 'gift', Chocolate Orange, Cadbury's Fingers, or Matchmakers when you pay."
• "When they perform a service for you, they even wash your car and present you with a chocolate treat when you collect it."
• "The box of chocolates after a service is also a nice touch."
• "Our car was returned, cleaned and sanitized with a full comprehensive check list itemizing all the work carried out."
• "The car was handed back sparkling clean with a smile."
• "Finally, I always look forward to a clean and shiny car inside and out after servicing, included in the price."
• "They will also do a mini valet of the vehicle before giving it back to you."