Hatfield SEAT Reviews Summary

Customer Service

Pros:

• "The customer service from the service is good."
• "The person who I dealt with at the service desk was Merianne... She was very informative, kept me updated on the car and the repair and was very patient over the phone with me."
• "Thank you, Mary-Ann!!... The level of customer service I received from Mary-Ann’s exceeded my expectations."
• "Absolutely amazing service from seat hayfield, was so pleased with everything, they collected and then dropped the car back off after it’s MOT!"
• "On the 1st day I received calls morning and afternoon keeping me up to date on progress."
• "Great service as always when buying my new car."
• "Service staff was really friendly and helped however they could."

Cons:

• "The manager is a completely liar, dishonest and not helpful."
• "Complained to the service department service manager said will investigate....waiting for that call 3 days now."
• "Terrible service! Booked my car in for a service... was either left hanging on for the service department to pick up or waiting for a promised call back that never came."
• "Please don't ignore this review, do not use seat Hatfield they are cheaters."
• "Unfortunately Seat Hatfield have given extremely poor after sales customer service."
• "People answering the phone sound unprofessional and it's like they don't want to be there."
• "ZERO Customer service, ZERO aftersales."

Booking and Service Process

Pros:

• "Watford SEAT carried out the service very professionally."
• "It was easy to book the service online and request a courtesy car."
• "Quick to register for service with friendly staff. Prompt call when finished."
• "Very efficient to book my service. On the day simply parked up and the service was completed in under 2 hrs."
• "Dropped my car of early morning, the car was serviced well and the inside front was cleaned. They even washed the car."
• "Had our first service for our Seat Ibiza. From start to finish excellent professional quality of care."
• "Excellent service. My car was picked up as agreed on time first thing in the morning, serviced and brought back same day."

Cons:

• "Tried to book my car in which I had bought from them which I needed fixing ASAP only to be told they were understaffed and it would be 2 weeks."
• "Not the best bought 2 cars from them 11 months ago and had nothing but problems."
• "This is the second time I came to get the same problem fixed, First of all they have the worst customer service."
• "Let's face it dealers are rubbish but SEAT Hatfield is a new low."
• "ZERO post sales customer service."
• "Very bad after sales service."
• "Woeful service department, guy who answers the phone could not be less interested if he tried, rude and unhelpful!"

Communication and Professionalism

Pros:

• "Me and my wife were helped by Vicky Praxner who was absolutely brilliant. Very knowledgeable. So friendly and just a delight to deal with."
• "Dealing with car sales Chris Culff is a pleasure nothing is any trouble and alway keeps you update on everything."
• "Mary Ann (or Anne Marie)... was so helpful as I felt unwell travelling in the taxis she arranged a pick up and drop off."
• "I have never had such great customer service like I did today."
• "Very helpful friendly and polite."
• "Richard Burgess was so thoughtful and kept us updated."
• "I bought my new car from Seat by a lovely guy called Mathew. He was very helpful and offered me all the information necessary to make a well-informed decision."

Cons:

• "Buying experience 3 years ago was horrific (poor communication, lots of delays) but recent experience for an annual service was excellent."
• "When I picked up the new car, I was promised a free service next year, and that an email would be sent to confirm. As usual, no email arrived."
• "Ordered a new car from them, was promised December delivery. Then said they couldn't deliver until March."
• "The tech in the car is really bad but nice looking formentor."
• "Communication has been really poor throughout."
• "Contacted dealer 3 times and fobbed off each time. Sales Manager Julie not helpful, no reply to two emails and not returning calls."
• "During the whole ordeal, I never received one call or email to tell me what was happening unless I chased up first."

Facility and Management

Pros:

• "Great 5 star car buying experience at Hatfield SEAT."
• "Had a fabulous service experience with Bushey/Watford service department."
• "Great location and a very nice showroom."
• "This is a dealership that prides itself on customer service and I was totally satisfied."
• "This is a fantastic place to rent or buy the wonderful SEAT the staff are friendly, helpful and welcoming."
• "Definitely recommend Seat!"
• "Great service from a knowledgable and friendly service team."

Cons:

• "One the worst dealerships I’ve ever had to deal with."
• "Car serviced at SEAT Watford yesterday. Awful."
• "Hatfield Seat were very helpful when I was buying my new car... However, their after-sales, service department and management is awful."
• "Purchased my car April 3rd. The log book is registered to a different car!"
• "They were absolutely Rude there."
• "manager said they do not have facilities to do this."
• "I will never return to Hatfield seat and advise others to think twice before dealing with this unprofessional dealership."