"Dominic B showed us around, he was so friendly and professional, we felt no pressure at all."
"Very professional and friendly staff, nothing was too much trouble."
"We really enjoyed the service there. From the reception to the sales representative, we were treated the smiles and warmth."
"Amazing experience at this Lexus branch. Steve was great when speaking with him and Matt the manager was very helpful."
"Dan kept me fully up to date on my new car order and efficiently dealt with order queries and all the paperwork once we had the car."
"Thank you Lexus Hedge End for excellent service. From the moment that we walked through the door, Ben was professional, informative and not at all pushy."
"I will definitely recommend Lexus Hedge End."
Cons:
"However one bit was disappointing that the guys that took my car that I was part exchanging (ST Focus) could have been a bit more curtious with it when diving it away."
"One of my manuals has gone missing and the original folder has been swapped with a tatty old one."
"The only downside is the tight parking."
"The sills were still dirty and inside was untouched."
"Unfortunately the service device department is now focused on extracting maximum money from you by charging for courtesy cars."
Staff & Management
Pros:
"Purchased a new car from David at Snows, Hedge End. I have never had a person take so much time and ensure I was happy with everything."
"Brendon and Abby were superb in the way they handled the sale and made the experience so easy for us."
"Really helpful staff here, we dealt with David Brooks throughout the purchase of our vehicle and he was fantastic, knowledgeable, patient and a great person to talk to and weigh up options with."
"We've been dealing with Dominic Baxter and from the very first contact he's been nothing but helpful and efficient, quickly establishing a strong rapport."
"James Button (Handover Specialist) has shared his strong knowledge of it with me."
"Very positive experience having just purchased an NX PHEV. Robin Trim has been very helpful."
"Olly... was very knowledgable and friendly."
Cons:
"Very helpful sales person however the receptionist was not so."
Facilities & Services
Pros:
"Always provide new and nice Lexus courtesy car for free."
"Car was picked up at the stated time and returned promptly looking smart and clean inside and out."
"The hand over experience was great with the car in a side display room making it that extra bit personal."
"sales staff excellent and knowledgeable about products, all the information is discussed through and processes fully talked about."
"The dealership itself is bright and clean with the whole team being extremely friendly and efficient - even the coffee is exceptional."
"Exceptional service from staff at Lexus Hedge End, they carried out 30,000 mile service, MOT and the fix of a recalled product, staff are warm and friendly with a really relaxed atmosphere."
"All staff are so friendly and helpful, it really seems like they are a family which makes us feel comfortable."
Cons:
"Initial impression was good, considering it was my first experience with the Snows Lexus in Exeter. I however requested for a wash, but upon picking the car up, only the outside was washed briefly."
"Service charge of £540 is bit too much for Oil/filter replacement including brake fluid replacement with car health check but as its a luxury brand that is expected."
Customer Experience
Pros:
"I am delighted with my NX 300 which I drove away from Lexus Hedge End yesterday. Immaculate inside and out."
"We are very pleased with our new car purchases, a RX and LC."
"Just taken delivery of a new 350h. Informative, honest, no-nonsense sales advice from David Brooks."
"The Lexus Experience has been amazing."
"I am very happy with the services."
"Again, massive thanks guys from an extremely happy customer."
"I am delighted with my UX and look forward to dealing with the Hedge End team in future."