KFC Walkden - Ellesmere Centre Reviews Summary

Customer Service

Pros:

• "Every single time I come here the chicken is always freshly cooked."
• "Nice helpful staff, big dining area with numerous choices of seat/table height & arrangement."
• "Always polite, friendly and fast service, fresh & hot food."
• "However, the staff were nice, so that gains an extra 2 stars."
• "The only person that actually gave a toss and helped was a young lad I think his name was Nathan."
• "Customer service was for once was good."
• "Decent kfc branch, there's a drive through, food is good, service is friendly, it's less busy than McDonald's opposite."

Cons:

• "The customer service was as good as the food, fit for the bin."
• "The staff that took my order was very poor communicator."
• "Absolutely shocking service, staff just ignore you when the touchscreens don’t work properly."
• "I’ve been there many times because it was near of my house. Most of the staff were so rude to me and because there were not any other KFC I just continued getting their food. Bad customer service made me never getting back there and I hope I’ll never eat KFC again."
• "Never get anything right here and the management will never talk to you face to face to resolve anything no matter what the issue."
• "Staff can never get an order correct, often overcharge, and the manager is just rude."
• "A member of staff named cate moreland was very rude and abusive to my mum."

Food Quality

Pros:

• "Once your meal has cooled down enough, you'll be greeted with a mouth full of flavor and juices."
• "I only went for the new Vegan Burger. Which is really good."

Cons:

• "Would not recommend going KFC again very poor quality. Advise to go elsewhere"
• "Food came cold and the order was not correct either."
• "The buns on the fillet burgers were hard and the hotwings tasted dry, like there they had been cooked earlier on the day."
• "It was not nice at all,The word slimy comes to mind when thinking about the chicken.Chips was cold as always we paid 26.00 for a bucket and they still managed to forget the corn on the cobs."
• "The chicken is literally raw."
• "Pink chicken in oil soaked rubbery rancid crust. Couldn't finish it."
• "Foods always warmish never hot there's always something missing or the complete wrong order happend the last 2 times I've been, last time I went I bit into a chicken leg and it exploded with grease it was like a grease cyst put me off going there ever again."

Order Accuracy

Pros:

• "This is our local KFC and we have had many good experiences here."