Morrisons Reviews Summary

Customer Service

Pros:

• "WHAT A REFRESHING CHANGE! Lillian who served me today was cheerful, efficient and helpfully put items into the right bags on the checkout."
• "Shopping today in Burton on Trent I was served by the Brazilian lady... She is so pleasant and helpful and a joy to be served by her."
• "Couldn't find an item I was looking for, neither could a member of staff... As I was going towards check k it the member of staff found the item, found me, and put it in my trolley. Excellent service I call that."
• "I have always found staff very helpful and friendly but yesterday the service I received was exceptional."
• "Staff are friendly and helpful."
• "This is a great supermarket location of Morrison in Branston area... Staff is friendly and reliable. 5 stars overall..."

Cons:

• "Not enough tills open and far too many self service areas that constantly need overriding by staff to continue."
• "No manned tills open at all at 8.30 ish this morning, I enquired if one would be opening- was told 'no' - no explanation or apology."
• "One of the assistants was very abrupt and seemed quite irritated."
• "The staff could be more helpful and polite."
• "Needs friendlier staff, mainly managers on the aisles are quite rude and impatient have nearly knocked me over a few times without so much of an excuse me or sorry."
• "There are a few rude staff that work here."
• "Was stopped because the self check out froze after I had paid... They said I couldn't leave with the shopping."

Store Layout & Accessibility

Pros:

• "Very large and well laid out supermarket."
• "This is a typical large Morrisons supermarket store... The store is on the ground floor only and hence wheelchair access is available."
• "Our local store. Nicely laid out with friendly staff always willing to help."
• "The store itself is much better after the alterations and the clothing is lovely."

Cons:

• "Main problem I have is shelves stacked too high many items out of reach spend time looking for staff to reach items but usually have to ask other customers."
• "Fish department never got enough choice of fish."
• "The layout of the store is not great in my opinion and it’s a fair walk from the entrance to the far side of the store."
• "They've changed the layout slightly so my favourite items were now in different aisles."
• "I would have shopped in Morrison's more frequently if there was a mobile and internet signal inside the supermarket."

Product Quality & Selection

Pros:

• "One of my favourite things about Morrisons is the individually packed pasta dishes from the salad bar."
• "Great for fish and seafood, meat and the displays are similar to US super markets so they are great."
• "Good clean store, well organised with every food you could want to cook up something delicious and healthy."
• "They sell quality stuff in reasonable prices."
• "Best place to do your everyday grocery shopping. Good price, quality of food, varieties."

Cons:

• "Just done our shopping here, wanted salad stuff but really disappointed as the lettuce was sell by today at no reduced price."
• "It's getting very dear everything is going up in price and not by a few pence coconut macaroons £2 for months gone up to £2 50 not a small increase."
• "Morrisons has got so much more expensive than ever since Christmas."
• "Cannot believe how expensive Morrison's has become. Always used Morrison's but not any more. Prices gone up extortionately."
• "Appalling empty shelves in almost every department, this has been the case for many months now."
• "The only local supermarket with a fishmonger - which is why I used to go. How do they actually sell anything?"
• "Asked for a vegan pizza... got asked if we would like vegan cheese or dairy cheese on it... the pizza itself was tasteless even the bbq sauce base."

Special Services

Pros:

• "Fantastic Doorstep Delivery - I think unique to Morrison."
• "5 stars for the Morrisons cafe! Compared to other Morrison cafes we have visited across the country, this was the best! Contemporary and clean cafe."

Cons:

• "Morrisons happy to sell you lottery tickets but will not pay out when you win saying to protect staff same staff still handling money when you buy tickets and tobacco and papers so what's the difference."
• "Self service is useless. Constantly having to call some poor overworked person to override the checkouts or unlock something."
• "Morrisons cafe in Coalville is disgusting the tea pots are disgusting and the knifes and forks disgusting and not cleaned there was no clean cup we had to a cardboard cup which was disgusting to drink from."
• "Went for lunch today at 12.45 nothing decent left on the menu sandwiches or Jacket potato it’s Friday where is the fish fish Friday Mr Morrisons!!"
• "Shopping here ruined by security staff. Paranoid and judgemental, its morrisons not border patrol."
• "I am absolutely disgusted with the morrisons delivery service I received a text message to say that my order would be with me for 9am and it is now 2pm and It still hasn't arrived."

Price & Value

Pros:

• "Best part, constant offers that give you more points to build on your Morrisons card :))"
• "The food was very nice and great value for money."
• "Great variety of product and reasonable prices too."

Cons:

• "I can wonder why I never chose to shop at morrisons. Its expensive (£7.50 for Lurpak where other supermarkets have it on sale for £4.50)."
• "Store is going downhill. Terrible smell from chilled aisles."
• "Always a queue (almost as though they want you to use the self checkouts)."