Morrisons Reviews Summary

Bakery

Pros:

• "Always a pleasure to visit the in store Bakery 😍 very scrumptious!"
• "We like to pick up Tiger bread from the bakery."

Cons:

• "The place is deteriorating. If you go mid-day there is little choice of bread, (no spelt) and they insist on blasting the awful music at us."

Customer Service

Pros:

• "All the staff are approachable, nice place."
• "The staff here are always really helpful and friendly."
• "The staff are friendly and helpful. I come in with a group of children to teach them about money."
• "The lady serving behind the counter in the restaurant was so kind to us."
• "Absolutely amazing service by Kim, and a lovely lady dealing with click and collect along with a great butcher!"
• "The staff in the cafe are great and really look after the customers and value them. The staff in the shop are just as friendly and patient."
• "Very friendly and helpful staff."

Cons:

• "Customer service shocking. Been trying to ring all afternoon and not one person can answer."
• "Lady on till was a complete misery though and not very customer friendly."
• "Have to go here as they do certain stuff for my dog but the staff not all but usually the same culprits are so rude and unprofessional."
• "Asked one of the shop assistants for help getting something out of the freezer, well you thought I was asking for the earth the way she responded."
• "Needed help on the self service counter. The lady came over and asked rudely 'Can you step outside the box'."
• "Wife has been accused of shoplifting twice when she has receipts, son has also been accused and has autism."
• "Very disappointed, I asked for fish pie mix from the fresh fish counter, I was horrified when the member of staff picked up the mix with his bare hands."

Store Layout & Cleanliness

Pros:

• "It had a fairly large car park (I have never struggled to find a space) with its own fuel station so you can get your shopping and fuel all in one place."
• "The Loughborough branch of Morrisons is located towards the outskirts of the town. It is easily accessible by foot or by car, and the store provides free parking."
• "Best supermarket in Loughborough. Great selection of fruit and veg, good cafe with toilets available."
• "Since the expansion of the store this is way better than it used to be."
• "The store is always clean and tidy."
• "Clean and tidy well managed shop, friendly staff, recommended."
• "Nice and tidy shop."

Cons:

• "The most filthiest place I have been to in ages dirty tables floors chairs."
• "Plus half the place blocked up with trolleys etc."
• "The Loughborough store is a mess. It looks unloved and uncared for."
• "Poor store layout and tight exit of the car park."
• "Rotten fruit and veg mixed in with the fresh stuff, doesn't appear to have anyone looking after the area."
• "The roof leaks badly every time it rains and generally looks scruffy/uncared for these days."
• "Went for something to eat tables were dirty and didn't have what we wanted then decided to do some shopping but that was awful as they had too many empty shelves."

Product Selection & Availability

Pros:

• "It's a fairly large Morrisons with a huge selection of products."
• "Great selection of sandwiches, salads and hot food."
• "Good selection. A viable alternative to Aldi, Sainsburys and Tesco if you dont wish to go into the centre of town."
• "Fresh groceries that last (unlike some cheaper alternatives!) Great Market Street selections: love the meat and fish choices here and the staff are always very friendly and amenable."
• "Good variety with nice prices. If you look for the offers you can get very good prices that can make a huge difference."
• "Massive choice and staff are very helpful!"
• "Really pleased huge choice of Gluten free products."

Cons:

• "Came for some dinner earlier hardly any staff on shift."
• "Pizza, deli and chicken counter if not open can't find a staff attending counter."
• "Worst morrisons ever,I use coalville every week and cant moan,but this was dirty and flies around meat counter, fridges filthy, stock low, never use again."
• "When ever there's an offer here they never have Any left on the shelves."
• "More expensive and only occasionally have the items in. Normally always out of stock."
• "Most of the time, shelves are always empty. At 5 pm, the items you want are never there."
• "Went early morning in a hope the shelves would be full... a lot of the veg and fresh herbs were shrivelled / going off."

Pricing & Value

Pros:

• "Really great food at prices that virtually match Aldi, (on anything edible at least). Fresh vegetables are only a few pence more in comparison but it is so much fresher and will last for days."
• "Love the shop and produce, but what's so annoying is shoppers with no face masks and nobody in this store say anything."
• "Morrisons are decently priced with plenty of choice."
• "Decent prices."
• "Can't complain at the prices though, and the tills are usually pretty quick."
• "I think prices are competitively low, for the area."
• "Lovely food at a very reasonable price, and the staff are so lovely!"

Cons:

• "Cost me twice as much. My own fault for being lazy...live and learn eh."
• "I prefer Morrison's to other supermarkets but recently I've noticed prices creeping up."
• "Morrisons is my local supermarket... prices used to be reasonable but have gone up quite a lot and I struggle to get some things from there now so I have had to go elsewhere."
• "More expensive than Aldi."
• "Total disgrace being charged top price when its on offer please check all items at till."

Covid Safety Measures

Pros:

• "Great to see Covid safety screens still in place at self check out."
• "Wasn't too busy. Plenty of notices 're sanitizer and distancing."
• "Very covid safe."
• "Good Covid safety measures in place."

Cons:

• "It was okay but hardly anyone wearing masks."
• "Love the shop and produce, but what's so annoying is shoppers with no face masks and nobody in this store say anything."
• "I visited my local branch in Loughborough today, it was one customer in and one out which was great. Once inside I found it was the huge amount of staff members that were not staying at a distance away from customers or each other."

Accessibility

Pros:

• "Petrol station and ample parking, wheel chair friendly with modern toilets and a restaurant."
• "The supermarket is smaller than average in Loughborough, so ours pretty good for quick visits."
• "There is always plenty of parking."

Cons:

• "Went to do a shopping today totally horrendous as a wheelchair user trying to get anything out of the freezers etc totally impossible with how the doors open."
• "No wheelchair trolleys!!"
• "Love Morrisons but... Not disabled friendly."