Sainsbury's Reviews Summary

Store Layout and Accessibility

Pros:

• "I like this branch because there is space between Isles, and never seems too crowded irrespective of how many people are there."
• "It's a bigger Sainsbury's than my local in Guildford."
• "This store is big and open, easy to get around to shop."
• "First time here in many years now, and you forget how big it is."
• "Really large store selling pretty much everything."
• "It's big. Really big. Bigger than A really big big thing."
• "Modern large superstore. Has just about everything and more. Lots of parking no problem."

Cons:

• "Took me long enough to find what I was after, as the layout is so different some of the locations stuff was in made no sense."
• "Store layout is strange, spent an hour looking for products that should normally be grouped together."
• "The way they position their lowest shelf necessitates me resorting to getting on my hands a knees to see if there is any product and to extract the same."
• "More than once, I have found items I am looking for are out of stock."
• "They have a problem with stock control."
• "Not happy it is the 2nd time in the last 2 shops that we have done self scan that we have been stopped for not scanning all of the shopping."
• "PURCHASED YESTERDAY AT THE BROOKWOOD STORE - ALREADY OUT OF DATE!!"

Customer Service and Staff

Pros:

• "It is a good store, hard working staff and an enjoyable environment."
• "There are very helpful staff, and a nice atmosphere with seasonal music playing during December."
• "The staff are helpful and friendly."
• "The staff are all so lovely and helpful."
• "Ian on the customer service made the effort to get someone to check stock in the stores on something that wasn’t on display."
• "Customer service is very good in my experience."
• "All the food is fresh and the staff are friendly and polite on the floor and the checkout."

Cons:

• "No customer service no pleasantries staff just walk around doing their job."
• "A shame that they don't sort out the queues. We moved supermarkets due to staff always standing around on head phones chatting rather than being on the tills."
• "Appallingly rude staff."
• "Came away feeling quite upset at how rude the staff were that I came into contact with."
• "I hate that place because of the night manager JAMES MARCHANT I worked there for four weeks straight and all he gave me was verbal abuse."
• "Absolute madness. No social distancing whatsoever."
• "Young lady on the Delicatessen Counter at about 7.30pm on the evening of 21.04.16 extremely rude with a huge amount of attitude."

Facilities and Services

Pros:

• "The new smart shop phone app makes things incredibly quick and easy at the checkouts."
• "An effective queuing system but oddly the exit is the wrong side as you need to cross the entrance to exit."
• "Upstairs is a large coffee shop /cafe serving a variety of hot and cold food."
• "Public toilets and cash machines."
• "Large Sainsbury's store with Groceries, Hot Food Counter, Bakery, Meat and Fish Counter, Sushi Bar, Tu Clothing, Travel Money Bureau, ATM, Home, Cafe, Habitat and Argos."
• "In store Argos is great for some quick purchases."
• "It has a Dentist on the first floor and a learning centre and a cafe."

Cons:

• "Really hate the parking in this place! They've got a complex traffic system that makes it hard to get in or out."
• "The plastics recycling bin keeps getting moved."
• "They have now brought in a ridiculous new system where you need to scan your receipt to exit the self scan and smart shop areas."
• "The food took 20 minutes to arrive and when it did it wasn't hot."
• "Went to the Café. Long 45+ minute wait for a taste the difference breakfast. Flavours were ok but the portion size was very poor."
• "Supermarket ok, but the cafe is not worth the space."
• "It said it was open today (easter sunday). It was closed. Cant edit the hours to reflect this so leaving this comment instead."

Product Availability and Pricing

Pros:

• "Some gaps in stock, nothing too bad though."
• "The food aisles are well laid out, with a good selection of foods."
• "Good products at reasonable prices."
• "Plus point nectar prices. Makes revisiting worthwhile matches tesco pricing."
• "The prices are very low compared to Belgian prices so shopping at Sainsbury's is a fun day for the whole family."
• "Range of goods, quality and prices are fine."
• "It is probably one of the cheapest shops in area so I would recommend a visit."

Cons:

• "Negative first would be this is probably the most expensive sainsburys I've ever visited. Everything is over priced."
• "Just a bit pricey as Sainsburys go. Look for afternoon sale items worth a punt especially on a Sunday."
• "Used to be a great place to shop. It's gone right down hill. I was really shocked at how tatty it has become. Empty shelves."
• "Well they didn't have what me and my wife wanted. We need a size 6uk pencil skirt with button straps for our daughter but both Sainsbury in Slough and Taplow only went as low as size 10uk."
• "Click and collect was awful. The van came late and did not have any queue system. Very rigid on where to park etc. I have to wait 40 mins to be served."
• "Groceries etc are expensive but Sainsbury's are on the more expensive side, in my opinion!"
• "Overall the quality of the green groceries and fruit has gone down so bad we are buying elsewhere."