Sainsbury's Reviews Summary

Customer Service

Pros:

• "the staff were incredibly helpful"
• "Staff are helpful and readily available."
• "Excellent customer service from the lady at the tills."
• "He was amazing the best service I've had and he helped me with my vouchers."
• "The staff are very helpful and it's not as crowded or as noisy as Asda!"
• "Excellent staff Mr Harry Greenfield was most helpful he has good knowledge of items in store good Manor."
• "I found what I needed quickly, the store was tidy and the staff absolutely lovely!"
• "Fantastic customer service in the store."

Cons:

• "Manager should be getting to grips with service issues bought a microwave this morning."
• "The woman on the till refused to serve us since we had baskets and not a trolley, even though we were clearly struggling."
• "Very rude till staff having a long chat with customers when there is a queue waiting not even acknowledges other customers."
• "Customer service desk in ridiculous place. Also big queues too many self check outs and too few manned ones."
• "staff are always miserable at checkouts, usually the older women."
• "Poor customer service and lack of basic manners by checkout staff, in particular those working later on in the evenings."

Self-Checkout and Staffing

Pros:

• "Now has SmartShop so you can do your own scanning into your own bags which saves time."
• "I decided to scan my items on my own as every time I shop here there is only one till operating and you have to wait in the cue."
• "Good management has turned the supermarket. Good quality and well-stocked shelves, very clean and fresh bakery."

Cons:

• "Sainsbury's is one of my personal favourites when it comes to groceries, however, it is quickly losing ground as it's SELF-CHECKOUT policies are being mandated resulting in more people losing jobs."
• "Called this morning, there were 2 manned tills and queues, and there must be 20 tills not manned."
• "Today was an absolute nightmare... There is not enough staff and customers are treated like thieves."
• "Only 2 checkouts staffed, no efforts to open more despite several staff standing around chatting and ignoring growing queues."
• "No good....no one on tills....just automatic ones....which 50% don't work."

Cleanliness and Safety

Pros:

• "Good management has turned the supermarket. Good quality and well-stocked shelves, very clean and fresh bakery."
• "Was clean, airy and well-stocked."
• "Very clean and wide aisles. Always a good selection of fruit and veg."
• "They regularly wipe the trolleys down which none of the other supermarkets do."

Cons:

• "toilets stink and not a bad smell it's a stink smell."
• "Dirty smack heads harass you and your children for money every time you visit this at the entrance."
• "Visited over Christmas 22 and the toilets are disgusting."
• "This was my first visit --- on my way home from a funeral !!! --- as I live nearer to the Warrington store. Obviously this one is larger and much more recent. Very impressed."

Price and Value

Pros:

• "Prices are also competitive."
• "They say Sainsburys is expensive, but I disagree, most of the goods I buy are the same price as anywhere else, sometimes cheaper."
• "Price wise compared to Asda. It's a bit cheaper you have to look around, I love Sainsburys, lots of variety not overly busy like Asda you have my vote"

Cons:

• "You need to be doing something to warrant the prices."
• "Like a Sainsbury but who can afford food and heating now. All supermarkets have gone above ten percent inflation will leave people hungry."
• "Expensive then most so never do a full shop here only random bits lets itself down as not enough people on the checkouts and focuses on self service checkout which lets it down and shortage of staff members is poor"