Morrisons Reviews Summary

Customer Service

Pros:

• "Staff are lovely and always kind and helpful."
• "People who work here are cheerful and helpful, can tell they are understaffed."
• "Friendly staff always will to help."
• "The young man bringing out the food was very friendly and helpful as well."
• "The staff are usually very nice and helpful."
• "Staff have always been friendly and helped when I needed assistance."
• "Staff were friendly and helpful as best as possible under the circumstances."

Cons:

• "Absolutely awful customer service."
• "Very unkind and unhelpful staff."
• "Visited the cafe Friday lunch, it was very busy and you could tell they were understaffed."
• "Rude staff. There were no visible signs indicating that you couldn't go into the self service checkout area with a trolley."
• "Sometimes staff can be a little short with customers."
• "Staff have been extremely RUDE, demeaning and unpolite."
• "Had a really bad experience at Morrisons, where the person serving me at the meat counter was really rude and refused to serve me."

Store Layout & Cleanliness

Pros:

• "Well laid out if you stick to a route."
• "Really nice had breakfast first then shopped clean and tidy pleasant staff."
• "The shop is very clean and seems to have wide aisles."
• "Clean & well presented store."
• "The internal layout has a totally new image."
• "I like the feel of this supermarket when you walk in. All the fruit and vegetables are well displayed."
• "Shelves are well stocked and the staff is friendly and helpful."

Cons:

• "Updating this as my experience this visit was awful: Labels half covering other labels."
• "The shelves are lovely. Shame there's nothing on them."
• "Aisles too small. Full of people milling, looking confused."
• "The store is looking 'old' and tired and could do with a refurbishment."
• "Rather outdated interior."
• "Layout was ok but the store had a bit of a dated feel."
• "Untidy. Messy shelfs. Half empty shelfs."

Product Availability & Quality

Pros:

• "Prices competitive with other local stores."
• "Morrison's is pretty good, has the best fresh Bolognese sauce I've ever tasted from a super market."
• "Great quality of vegetables, fruits and meat."
• "Store had all we needed with no stock outs."
• "Good quality items and never have a problem!"
• "Their fruit and vegetables are always good, with things that others don't seem to stock."
• "Good range of fresh produce."

Cons:

• "The mushrooms and tomato were hard and dry, fried bread was like concrete, hash browns overcooked and greasy, fried egg was solid not runny and overall it was cold."
• "Bought a portion of beautiful looking chicken wings to find that they had absolutely no flavor."
• "Always out of food! I've never been to a supermarket quite so empty quite so often."
• "The shelves are regularly empty, every day items not available at 10am in the morning."
• "This place never has enough of what you want on the shelves. Not even the basic food and grocery."
• "The fruit was heavily bruised and rancid, the other fresh produce looked close to the end of their life."
• "The doughnuts contained virtually NO JAM at all."