Address: Woolsack Way, Godalming, GU7 1LQ, United Kingdom
Phone: +441483418564
Rating: 4.1
based on 141 reviews.
Customer Service
Pros:
"What a pleasant experience dealing with Nathan in Customer Service."
"The staff however are always very helpful and pleasant."
"Helpful staff, including the shop assistant who uses a walker. 💯 % respect for her."
"The staff are polite, professional, helpful and knowledgeable about products."
"If could not find what I required staff were very pleasant and helpful and took me strait away to the item that I needed could not ask for better service."
"staff are super helpful everyone is lovely"
"The staff has always been helpful and friendly everytime I've needed assistance."
Cons:
"Staff and customer services isn’t bad but sometimes a tad lackadaisical."
"Staff seem disinterested"
"The customer service here is absolutely awful too."
"Lazy younger Staff who are constantly seen standing around talking."
"Unhelpful staff, incorrect pricing, many empty shelves with no one restocking, smartshop system not working properly."
"Customer services respond in a very formulaic way; you can feel the insincerity dripping from their lines."
"The staff at the Godalming Cafeteria is incompetent, lazy and ignorant."
Store Cleanliness and Layout
Pros:
"Clean and tidy filling station with small convenience store."
"Very clean, masses of choice and quite convenient."
"This Sainsburys is large, light, and has a particularly wide range of fresh vegetables."
"I love this shop! The products are amazing and everything is arranged very nicely."
"Sainsburys Godalming is a very modern supermarket built with a spacious car park with family friendly bays near the storefront."
"It's a supermarket! Good size and selection across a good range of food and other items."
"A large space with a great amount of stock."
Cons:
"Multiple lines out of stock, pallets and cages blocking aisles."
"the toilets are disgusting,shelves are half empty"
"The shelves are filthy and many times an item I've selected has been covered in leaking milk, etc."
"Pallets and cages blocking aisles."
"Store signage, as with all sainsburys, is ineffective as you can't see what's in any aisle until you get to the aisle."
"This shop very often has empty shelves."
"the store also provides at least 3 mobile units for which there is no charge"
Shopping Experience
Pros:
"It's a great large Sainsbury's. Winning feature for me is the Sushi Gormet counter where you will find a sushi chef prepping food live at various times."
"Staff very friendly and ample car parking."
"Nice large store plus free parking. In addition this branch also has a petrol garage with a car wash."
"Nice and large, includes clothes and household items as well as obviously food and drink, has a little cafe, toilets and a garage."
"Great food. Lots of variety."
"Great place, they make the pizzas there for you."
"Good range of groceries, clothes and household goods."
Cons:
"Recently every time you go in, they are out of something, then end up in Waitrose."
"food OK, but not value for money"
"the dates on the food are terrible if you want to do a week's shop you've got no chance you're lucky to get two days out of it"
"four tiny potatoes, this is not on. Food not value for money, very poor"
"never any trollies at the doors"
"Lots of gaps on the shelves force you either to go without or to buy more expensive substitutes."
"place is understaffed and understocked"
Parking and Accessibility
Pros:
"The car park has cameras that record the cars index and time you in and out."
"I actually enjoy shopping here, nice big car park, petrol station, cash machines."
"Plenty of parking."
"There is ample parking."
"Large car park, large shop with plenty of choice, a café as well a clothing section and an Argos."
"+ 3 hour car park (free)"
"This recently extended supermarket in Godalming is very to use for those using a wheel chair"
Cons:
"No stars - spent 100 quid in the shop - 40 quid online because staff didn't even know they had swim suits in store - which it turns out they did - 8 pounds in the restaurant and what do I get for my loyalty a bloody parking ticket..."
"Smart shop been broken for days, half the self service check outs are broken"
"It is ridiculous that there is no people on the tills the supermarket is packed and no real people to serve u only row of row of self-service tills."
"the number of times I have turned around because the queues are too long"
"Queues at check outs."
"Gone seriously downhill."
"Misleading pricing. Chocolate bunny clearly said it was 50p on the shelf but charged 60p at the till."
Cafe and Food Services
Pros:
"Argos & Habitat are also at this branch, also at this branch you can get a cup of tea or coffee and even a cooked breakfast or lunch if you desire."
"Had a lovely breakfast here."
"The warm quiche, very nice"
"Lovely lunch in very busy cafe. The constantly smiling friendly man on the till cafe is a legend."
"Great location, lots of parking and pretty much everything you need is here including Argos and a nice cafe."
"Cafe upstairs, Argos inside. TU Clothing, kitchenware soft furnishings etc, are all available in store as well as general supermarket goods."
"Amazing Sainsbury’s and probably the best I’ve ever been to."
Cons:
"Visited Godalming and decided to eat in the upstairs cafe. Unfortunately since Tuesday of this week my friend and I have had severe diarrhoea and haven't been able in 3 days to eat."
"The store itself is good but the cafe is dreadful."
"I used the canteen there. Never again very expensive and the food looked rank and so little serving plus the time it took to arrive."
"Nasty breakfast in Cafe, wet watery mushroom leaking liquid into eggs, wet soggy bacon, hash brown like a cleaners mop, soggy toast."