Address: Unit 8, Sittingbourne Retail Park, Mill Way, Sittingbourne ME10 2XD, United Kingdom
Rating: 4.2
based on 114 reviews.
Customer Service
Pros:
"The staff especially Tom were absolutely brilliant and replaced the seat without argument as they could see it wasn't anything we had done."
"Thank god you have Simon working in your Sittingbourne branch… what a good lad."
"The service from Joe was great and he gave the time to decide, he didn't push us into anything we didn't want and gave us choices with sound advise before we made our purchase."
"A fantastic service. Took my husbands bicycle in for an assessment today. The repairs were carried out straight away with expertise."
"Very helpful young lady. Puncture was repaired while I waited."
"Joe, TOP MAN!, answers all my questions helped me with the bike, gave me some food and useful tips made the hole experance so easy."
"The staff at sittingbourne went over and beyond my expectations on my visit to the store. Helpful, knowledgeable,friendly staff members."
Cons:
"Was miss sold a mountain bike, advertised at one price but took 100 pounds more."
"The customer service agent was arrogant, cold and unfriendly."
"I have tried to use the link you gave me below and it tells me to use your dreadful robotic system that clearly doesn't understand plain English!!"
"Never anyone on the back till staff are hard to find anywhere in store."
"Asked him if he can go check and tell me what he does have in stock and said no."
"Bicycle service employees do not know about the service."
"Pretty poor service. Wanted a motorcycle helmet guy walked around shop came back and said no we dont have it in stock."
Product Availability and Quality
Pros:
"Really helpful chap in the bike department who sorted me with new tyres that are much better suited to the type of surfaces I ride on."
"The range was varied and made up of good quality name branded and obviously Halfords own."
"They have a good selection of products."
"Purchased a Halfords tow bar mounted double bike carrier. Surprised at the good robust quality."
"Good selection of accessories for bikes."
"I've recently purchased a Boardman, earlier this year an Apollo (for my daughter) and last year a Carrera MTB and another Apollo (for my wife) along with various purchases of pumps, inner tubes, saddle bags, locks and such."
"Great customer service. As soon as I entered the store I was greater and show the light bulb I needed."
Cons:
"Have bikes on display that children get their hearts set on and then don't have them in stock and can't give a date on when they can get them."
"Unfortunately they only had some small bikes and a few adult ones, nothing for his age group."
"Saved myself a small fortune, really disappointed with Halfords lack of car knowledge."
"Went here to get repair to Carrera ebike under warranty.bike is less than a year old but because I bought it secondhand warranty no longer valid."
"Visited for screenwash yesterday. Was lied to at the checkout."
"We went into the Sittingbourne store today to redeem my £10 gift voucher only to be told i now have to spend £30 instead of the £20 that was included in the email sent to me as a joining incentive."
"Also they have no idea how to assemble a push bike. Would not recommend!!!"
Staff Knowledge and Helpfulness
Pros:
"Sam showed me the products and checked it was exactly what I needed and explained how to fit the pedals."
"Joe remembered me from last week... Today they changed my tyre whilst offering me good advice for taking care of my tyres."
"The young mechanic was helpful, polite and friendly and made me feel comfortable."
"Bethany was very helpful and had excellent product knowledge."
"He was extremely helpful and knowledgeable."
"Fantastic help from Dan and Dave in Sittingbourne."
"I found the staff to be helpful, happy and knowledgeable."
Cons:
"He went in there on 3 separate occasions and the bike still hasn’t been fixed."
"On other occasions I've found technical knowledge a little lacking."
"After the power cable on my nextbase dashcam developed a fault I went to Halfords in Sittingbourne on 24/11/21 only to be told that I had to go the manufacturer."
"He spent time trying to advise me and used his phone to google an answer when stuck."
"I was told upon registering for my appointment that it was policy not to service any scooter that isn’t bought at Halfords."
"So had a number plate installed poorly by Halfords Sittingbourne, only for the plate to fall off."
"Booked to have new battery fitted in car via halfords online system... it was a complete waste of time."
Store Experience
Pros:
"Impressed with the customer control."
"Received an email by Monday dinnertime telling me it had been delivered 😊and I picked it up after work at 5pm."
"I had an excellent experience here when I purchased my tools. The staff was really friendly and helpful."
"Following a short wait a technician arrived with the battery and fitted within 10minutes."
"Great shop & great friendly service. Only issue that prevents me giving 5 stars is that the closing times online are different to the actual store closing times."
"Fast friendly service in a clean well laid out store."
"comfortable with precautions Halfords had in place... Staff very helpful and observed rules concerning social distancing, masks etc."
Cons:
"Watchdog here I come..."
"So lesson learned, don't book in anything at Halfords Sittingbourne just before closing time on a Sunday."
"Placed an order for click and collect, all the adverts and stuff on the website says collection in an hour, an hour came and passed nothing happened, drove to the store as it was nearly closing time and the shop was already shut."
"If you click and collect expect a wait for the staff to disappear out the back and get the item."
"Pre ordered some leads which were meant to be available... Absolutely shocking and the staff weren't helpful at all."
"Phoned in to check the stock on a product. Travel a distance to get there for them to tell me its a product they don't even sell."
"Absolutely disgusting service! I booked online my car to replace a tyre and for wheel alignment and when I arrived there they told me just are to busy to fix my car."