Halfords - Watford Reviews Summary

Customer Service

Pros:

• "The staff were friendly and very helpful, as I needed to return an item [wrong purchase], they found the right item and the return and purchase of the right one was smooth and efficient."
• "Great customer service from all. God bless and thanks again."
• "Customer service was fantastic! The team went above and beyond to help me with my brake lights."
• "Friendly and knowledgeable staff available when required."
• "Staff were so friendly in offering me to have my headlight fitted using their fitting service."
• "Customer service is excellent."
• "The staff are very polite and helpful."

Cons:

• "Very dissatisfied. Collected new electric bicycle but not handed over anywhere near satisfactorily."
• "Awful as I arranged to collect the new bike this morning the bike was not ready nor was it assembled which I paid for online."
• "Lack of staff!!!"
• "Atrocious customer service. Sought any indication of a scratch on a 1 month old bike to excuse charging fifty quid for what should have been a warranty repair."
• "Disgusting customer service."
• "Rude and uninterested staff."
• "By far the worst customer service staff ever."

Product Availability and Stock

Pros:

• "Was recommended Halfords by another DIY retailer for ratchet handle extension rod to get a car battery clamp plate off."

Cons:

• "Went to pick up an item for click and collect online and it just wasn't there."
• "We bought a camping colander from this store and discovered when we got to our camping site that it had no holes!"
• "Looked on-line prior to visit, showed stock which wasn't in store."
• "Just tried to purchase a helmet for my son, I picked the helmet we wanted off the shelf, proceeded to the till to pay only to be told I could not purchase it as it was the display model."
• "Ordered new numberplate on line but unable to select which one we wanted... not in stock and will have to go again on Tues."
• "Ordered and paid online for two items on click & collect. Awaited text to say goods were waiting to be collected, but no text or phone call received."
• "Placed an order online which stated would be ready for collection the following day... Was told in store that it was a special delivery order so would be in the store for over a week."

Booking and Appointments

Pros:

• "Easy to book on line. Got a txt to say my item would be ready by 13:00. The same day."

Cons:

• "Thought id try them with my bike repair after the tv adverts saying they could give convenient booking times but after booking a slot in person on sunday they had no record of my booking."
• "Made a booking for headlights to be replaced 11.00am got to the shop 10:30 and was told they would not be fitted."
• "I had an appointment and for personal reasons I needed to reschedule it. I called for 3 days in a row, and nobody would answer the phone."
• "When I arrived at the time of my appointment, after waiting in line for 20 minutes, I was told that they couldn't help me today because they didn't have enough staff."
• "Brought my bike (brakes not working, potential deathtrap) had to queue for 20 mins only to be told I needed to make an appointment."
• "Took my Bike in for repairs and was waiting to be collect, still waiting."
• "Wanted to buy a new carset for my 3 year old son there. I asked if someone would be able to advice us and show us a few models, was told the person who does the car seats is busy and will be with us shortly. Half an hour later still nobody available to assist us."