Sytner Land Rover Coventry Reviews Summary

Customer Service

Pros:

• "The first class service from Guy Salmon Coventry restored my faith in Landrover."
• "What a pleasure to deal with, I Just picked up my new Land Rover Discovery and the service was second to none."
• "A truly well organised and very informative team."
• "Love the car, and thanks to the team I don't think I'll be going anywhere else for a car in the future!"
• "Exceptional customer experience from Ricky Smith and Javid."
• "The service I have received over the weekend has been second to none."
• "Always a fast and friendly service from the parts department."

Cons:

• "When querying my outstanding issues, it was like trying to draw blood from a stone."
• "Disappointed is an understatement."
• "Price of car increased twice - all salesman could do was apologise."
• "After a bizarre and lengthy sales process we agreed a price and he emailed the sales order. I then transferred the funds in full (vehicle value 64k). A week later I was contacted by James who bluntly told me that the vehicle had significantly higher mileage than agreed and now had crash damage to the rear."
• "Disgusted with the place. Awful service."
• "Need any help afterwards? Good luck."
• "They kept my car 7 days and did nothing with it."

Facilities

Pros:

• "Very pleased with the facility in the waiting area and hot drinks available to keep you warm!"
• "Lots of comfortable seating and desks with full wifi access."
• "At first I didn't find a parking place but a receptionist walked by and when I asked where should I park, she simply asked me to leave the car where it was and she will get it collected!"
• "The staff all pleasant and polite, the showroom/ reception light, bright, airy and modern."
• "Lynsey ensured that my wait appointment was done as quickly as possible and that I was comfy with drinks and snacks."
• "The car has been returned to me washed and cleaned."
• "Every time I have visited this dealership I have had a warm welcome from all staff."

Cons:

• "On arrival at the dealership Anwar handed me the keys and advised the vehicle was parked under the canopy and could I go and look around it which I did. To my dismay the car was covered with polish and being grey with a black pack stood out like a sore thumb also there were chips and scratches over the car all of which was not described."
• "There's WiFi but no access to refreshments."
• "The customer chairs are hard and uncomfortable, just hard wood, not ideal for a 2hr wait."
• "Location is far from ideal, out on the A45 beyond the outer edge of Coventry."
• "The outside space is totally rammed with vehicles, finding a parking space is a nightmare."
• "The courtesy car provided during Covid restrictions was one of the filthiest you would get."
• "Absolutely useless - ordered a Range Rover November 21 - assured the car would be delivered in 2022."

Sales Experience

Pros:

• "Really great guy! Very knowledgeable and friendly, didn’t feel sold to at all at any time and no pressure to buy."
• "Bought a Velar from here today and every step of the process was smooth and Neal was incredibly helpful."
• "Very friendly, helpful sales team (thanks Steve & Chan!), ready with information and answers to questions."
• "Made buying my new vehicle a pleasurable experience."
• "Adam Brightmore was the sales consultant who was very impressive."
• "Rik was super friendly and professional. Rik gave us an exceptional service."
• "The salesman Matt was superb, no pressure, extremely helpful."

Cons:

• "Bought a Discovery Sport and it required new brake discs at 20600 miles."
• "The car failed on me and car crashed which resulted as a write off within 45 minutes upon collection."
• "Guy Salmon Coventry are one of the nations largest Land Rover dealerships. My thoughts from quickly sifting through the Google reviews would be for UPPER management to take note. Behind every bad salesperson is a bad manager..."
• "The car was slightly delayed but Rick pulled out all the stops to fast track things and keep us informed."
• "Car went in for a service and warranty repair and upon collection it still wasn't fixed despite assurances that all was rectified."
• "Promised a courtesy car that never transpired."
• "Promised they would call me back day after day and didn't."