The Carpet Stop - Ilkeston Reviews Summary

Customer Service

Pros:

• "Fantastic service from Andrew from the moment we walked in."
• "Tony stood out for me with his polite & professional approach."
• "Very polite and helpful in store, very happy with the carpet."
• "Received great customer service and support from Andrew, who was polite and professional."
• "Had a really positive experience today at the Ilkeston branch."
• "The fitters arrived on time, were really lovely, tidy and did a brilliant job."
• "Sarah who came to measure was professional, friendly and could complete the quote on the spot for me."

Cons:

• "Stay well away! After waiting over a week for a quote, we thought the price was very reasonable but estimating service was absolutely shocking."
• "When they fitted the lounge carpet it was faulty also the wrong door strips fitted."
• "Poor communications! Poor customer service! Poor complaints handling! Poor organisation! Poor timekeeping!"
• "Poor communication throughout and definitely won't be using again!!"
• "When we spoke to their customer service woman she put the phone down on me not good business practice."
• "By 4.30pm the fitter still hadn't turned up so rang the store."
• "Terrible service my son waited from 8am at his new house for his flooring to be laid someone turned up at 1pm to do the job."

Product Quality

Pros:

• "The carpet fitters are also very professional and efficient and do a great job of the fitting side of things."
• "Carpet looks very good this is the 3rd we have in a year staff is very helper they are always very nice and helpful."
• "The carpet is excellent quality for money."
• "Beautiful carpet, friendly and reliable fitter."
• "The flooring we had are all of great quality and the fitters have done an excellent job."
• "Great quality carpets, superb range at reasonable prices."
• "The quality of the carpets is really good, prices are very competitive."

Cons:

• "They then offered me a rug of my choice for all the inconvenience they caused us but none we were offered were suitable."
• "Just shame one of the carpets my mum really loved had been discontinued."
• "The salesman did not appear very knowledgeable about the particular product I was buying."

Staff Knowledge & Helpfulness

Pros:

• "Also gave good advice on the remnants available."
• "Andrew's expert knowledge and experience helped us choose the right one."
• "Tracey had a fantastic knowledge of what we needed and pricing and very helpful."
• "All staff were courteous, helpful and very happy in their work many thanks for all Andrew help and direction."
• "They have so much choice, we almost didn't know where to start, but we were given great help and advice."
• "My first visit I spoke to Tracy...she was so very helpful and had so much knowledge."
• "Andrew listened to our needs and was extremely helpful in giving us the information we needed."

Cons:

• "I get the impression that the fitters are self employed and really couldn't care less if they do a good job or not."