Village Hotel Bury Reviews Summary

Staff and Service

Pros:

• "The staff here are all wonderful and helpful."
• "Staff is very helpful and friendly."
• "The staff here in general were great, really friendly & nothing was too much trouble."
• "All the staff I encountered were friendly."
• "The staff were great, very polite and friendly however you could tell that some were annoyed about the situation regarding the food etc."
• "Reception staff were super friendly and welcoming."
• "Every single person I spoke to went above and beyond in order to make the stay enjoyable."

Cons:

• "This is the second time in a row I have been ignored by the restaurant staff."
• "Laura the bar manager was unreasonable, irate and rude, to the point where she found it acceptable to shout loud enough to the kitchen 'do you really expect me to serve them now?'"
• "Very poor customer service and won't be sending my staff to this company again."
• "Very little personal service."
• "The staff behind the bar & the gentleman providing security were very friendly & professional."
• "The quality of the breakfast was poor in my opinion. There was very little choice and no fresh fruit on offer."
• "No offer of help from staff."

Room Quality

Pros:

• "Contemporary rooms and pleasant staff on hand at all times."
• "The room had everything we needed including a really nice choice of coffee and tea, a huge TV and nice smelling toiletries in the bathroom."
• "We had a club room which was spacious and first impressions were good."
• "Rooms were nice but could have been cleaner."
• "The rooms were spotless and the beds were so comfortable, it made it nice to be away from home."
• "The room itself was clean, not spotless but clean enough for us to be happy."
• "Rooms very clean."

Cons:

• "Won't be staying again."
• "Dirty room, no cleaning service in 5 days."
• "Room wasn't clean (bathroom floor was sticky and there was bits on the floor)."
• "The room left a lot to be desired, the room was full of dust, questionable whether it had even been cleaned."
• "Room was quite dirty, bathroom sink was blocked, no air con and Dyson fan was stuck on full power with no remote, bed had a really annoying creak due to a cracked frame."
• "The room was so hot on one of the hottest weekends, no air conditioning."
• "The room was very clean but in need of refurbishment."

Facilities

Pros:

• "A great hotel offering a range of services just off the m66."
• "The location benefits from a very large parking lot and gym facilities and a swimming pool."
• "Loads of technogym gear, free weights, decent steam room sauna and pool."
• "Highlight is the access to a good quality Gym and spacious Pool/sauna/steam/jacuzzi."
• "Fantastic gym with a range of modern equipment."
• "The gym was great and the swimming pool fantastic."
• "Hotel and gym / pool facilities were very nice."

Cons:

• "The lift was not working, we had to carry all our bags by ourselves."
• "The jets weren't working well in the jacuzzi."
• "The extraction fan also doesn't work."
• "Only 2 downsides to our stay: 1) there was a wedding on and the DJ played extremely loud music and when we complained there wasn't any subsidence to the noise which echoed because the rooms are not soundproof."
• "Parking is a nightmare."
• "The location is the main problem. This is a hotel and private member gym."
• "The hot water wasn’t working. This meant all water based facilities were closed."

Food and Dining

Pros:

• "Attended a function to discover there was a free bar, so visited reception to see if any rooms were available at a reasonable rate."
• "Ate in the restaurant the first night and it was perfect."
• "The appetizers were amazing. Huge selection of salad pots, aperitifs, soup, rolls, pate, crudites.. very impressed!"
• "When the food arrived it was very nice!"
• "Breakfast and the meals we had were excellent."
• "We had a very good Sunday roast."
• "The meals tasted great."

Cons:

• "It would have been nice to have had bottled water in the room along with the tea and coffee facilities."
• "Breakfast - tasteless. The scrambled eggs were watery, the potato chips were overcooked, tasteless."
• "The food was disgusting. Chemical tasting meat. Overcooked vegetables and microwave potatoes."
• "The food quality was not good when compared with other local pubs offering Sunday lunch."
• "The food was nothing special but certainly overpriced."
• "The evening meal was so salty that it was inedible!"
• "The quality of the breakfast was poor in my opinion. There was very little choice and no fresh fruit on offer."