Hilton London Syon Park Reviews Summary

Hotel Facilities

Pros:

• "The facilities were excellent especially the spa."
• "The room was amazing 👏🏽 decor beautiful, and has a TV in the shower."
• "The room itself was lovely, with a large comfortable bed, tea and coffee facilities, iron, hairdryer, and complimentary bottled water."
• "The rooms were clean & housekeeping team was lovely."
• "Hotel is beautiful with excellent staff and facilities."
• "The room i had was spacious and luxurious."
• "The spa facilities were fantastic, a lovely heated pool, steam room, sauna and jacuzzi."

Cons:

• "Our suite was not covid cleaned with a door seal. The bed sheets had several stains."
• "Charging 20£ for pool admittance is greedy and unacceptable."
• "The only downside is having to pay a £20 fee to use the spa."
• "Spa is not worth the charge of £25 for 2 hours. Poor signage, hideous changing room, lukewarm hot tub, pool ceiling is rusty, smell of drains and no towels."
• "The ‘upgraded’ room was no upgrade. The bathroom was filthy with hair in the sink and the cubicle had handprints all on the insides of the door."
• "Rooms are tired, bed harder than a rock, décor is unique, shower was poor and over the bath."
• "The room & bathroom we're decorated to a high standard."

Customer Service

Pros:

• "The customer service was great, the receptionist was very patient with me while we tried to sort out an error on my reservation."
• "We were really looked after by Tony the bar manager who made us feel welcoming and was attentive to our needs and dietary requirements."
• "All the staff we came across were so very pleasant and helpful."
• "The staff are very professional and attentive."
• "The staff throughout were not friendly and did not seem happy."
• "Everyone I interacted with was very friendly and helpful."
• "The staff were attentive and efficient!"

Cons:

• "Room was booked over 2 months and since then price went down by over £150. The staff was super unhelpful to offer the price difference."
• "The staff was rude."
• "Reception staff not very helpful."
• "Service at the bar was terrible and we felt like an inconvenience to the barman."
• "The reception was definitely the worst department. Lack of communication among the staff clearly jeopardise the overall outcome of the service."
• "Very bad service. Their front office staff are awful. Discourteous. Arrogant."
• "Checkout staff were very un-professional and certainly did not follow the Hilton Protocol."

Food & Dining

Pros:

• "Make sure to also check out the MOOD in the park restaurant as the food was great there."
• "Breakfast is great both à la cart and buffet a great selection from smoked salmon and fresh fruit at the buffet to eggs, Benedict on the la cart."
• "Food in the restaurant was very nice and well presented."
• "The food was cooked fresh to order and was very tasty!"
• "Breakfast buffet was fabulous and the dinners were great."
• "The food, breakfast was a magnificent range of hot and cold choices."
• "The food at the main restaurant was incredible and the atmosphere was vibrant."

Cons:

• "I was unable to order food from the restaurant to eat in the bar area despite it being a Sunday night and the hotel felt empty, so ended up having a tasteless burger in a stale bun."
• "Breakfast isn’t great, there are no halal options and hardly any vegetarian options for the hot breakfast."
• "The only thing that let's the place down is the food. They need to invest in proper Chef's."
• "The restaurant is now very average, small portions and understaffed."
• "Most of the hot buffet food was poor with the worst tasting scrambled eggs I've ever eaten."
• "Breakfast had hair in it."
• "The meal was the most disappointing, when we stayed before there was a big range of meals to choose from. This time the menu was so cut back & the food wasn’t very nice."

Location & Ambiance

Pros:

• "A beautiful hotel, set in a stunning location."
• "An amazing entry to the hotel through Syon Park."
• "Situated in stunning grounds you feel like you are in a spa location far away, however you are only 1 hour from central London."
• "The ambiance was great."
• "The location of this hotel inside a beautiful park is very impressive."
• "A surprising location. Beautiful, serene."
• "Beautiful rooms and surroundings."

Cons:

• "The gate into syon gardens is now locked, but you can gain free entry via the park main entrance."
• "Situated in a lovely setting even within greater London."
• "As person that has an eye sight problem I did find the hotel in general very dimly lit."
• "Right on the landing path for Heathrow so plenty of plane noise but you should expect that in this area."
• "The hotel is quite far away from most things but if you are looking for somewhere quiet to stay (on a non event weekend) then it ticks all boxes."
• "Public transport links for access into London are not good."
• "The hotel is also very remote."