Aqua Hair Spa Reviews Summary

Haircut and Styling

Pros:

• "Every bit of the process was explained to me."
• "She really made me feel calm and knew exactly what I wanted."
• "Gracey did an amazing job on my full head of highlights, cut and blow dry."
• "I was very happy with how Ayse blew my hair dry."
• "The stylist did an amazing job and it came out better than expected."
• "Gracie done an amazing job and somehow figured out exactly what I had in mind!"
• "Grace gave me a haircut and blowdry that looked stunning."
• "I'm thrilled with my cut and blow dry and would highly recommend this hair salon."
• "Gracey was such a pleasure throughout my Olaplex treatment and blow-dry + GHD curling."
• "I got a haircut from Gracey and was really pleased with the result."
• "The haircut was exactly like I wanted."
• "I haven’t had a single bad haircut here and I’ve have since come back 5 times."

Cons:

• "I thought this was a well priced upon booking however I did not expect to come out with a wonky haircut."
• "I am upset that I will have to get this rectified and have my hair cut unnecessarily shorter to make each side the same length."

Customer Service

Pros:

• "They were incredibly welcoming and considerate, especially towards hijab-wearing customers like me."
• "Staff are warm and friendly as you enter the salon."
• "Been going to Aqua for many years now. Honestly do not trust anyone else with my hair."
• "Everyone was really nice and very professional."
• "So incredibly welcoming and gave great advice on a style to suit my daughter."
• "The staff were very welcoming and kind."
• "Overall service was impeccable, I will be returning!"
• "The staff are friendly, and are always welcoming."
• "The ladies made me feel so comfort and they were professional and polite."
• "You always receive a warm welcome from all staff and I’m sure you will form the same opinion as me on professionalism and talented stylists."
• "Very good service! Very accommodating customer service they always make me feel welcome!"
• "The stylist have gained my trust and I would perhaps stick to the salon as long as I can."
• "Staff are really pleasant and the saloon has a really good atmosphere."

Cons:

• "Booked for my daughters birthday as a party package. Was very over priced."

Salon Atmosphere

Pros:

• "Salon has a really nice atmosphere and everyone in there was great."
• "The salon is gorgeous and welcoming and I will definitely be back."
• "The salon was extremely clean and we were given such a warm welcome!"
• "The salon is well-located away from the bustle of Canary Wharf; the staff are friendly."
• "Despite the current climate there is a lovely atmosphere in the salon."
• "The whole team is extremely welcoming and create a warm and friendly atmosphere for their clients!"
• "The shop is very inclusive of all backgrounds and provide coverings for people who wear head wraps."
• "Love the whole atmosphere of the salon as well, everyone is so welcoming!"
• "If you want somewhere that’s got a lovely family feel then I would definitely use this salon."
• "The atmosphere was relaxed."

Cons:

• "Salon was very small and not ideal for 7 young children."
• "This hair salon does not have a very relaxing atmosphere."

Pricing

Pros:

• "Can’t find anywhere else within London that has such good value as here."
• "The prices are very reasonable, would definitely recommend."
• "Very reasonable prices."
• "I’m always so happy with the results and the prices are always so reasonable too."
• "Very good prices for London."
• "The service is well-priced and Ayse does a great job."
• "Can't fault the haircut, price or service, will be back again!"
• "Great value for money, will be returning for sure."

Cons:

• "Prices are quite high but you definitely get what you pay for!"
• "Slightly expensive."
• "The cost is a little high but it’s worth it for the quality service you receive."
• "My only slight issue would be the pricing seems to change."

Overall Experience

Pros:

• "I always leave feeling so much better than when I walked in."
• "Every visit is a pleasure."
• "I’ve been a regular customer for over 3 years and always leave satisfied."
• "Highly recommend, wouldn't go anywhere else."
• "Love this place, have been going for years and will continue to do so."
• "Every time I’ve left this salon I’ve felt like a new woman."
• "It’s a lovely salon with a nice vibe and good prices."
• "Overall, a brilliant experience and I've booked to go back."
• "Gracey has made my visits to the salon very comfortable and pleasant."
• "The experience is always amazing and I’m always satisfied with the results."
• "Amazing service each time I visit."
• "Couldn’t ask for a better experience from a salon."

Cons:

• "I did have to wait a bit longer than expected."
• "Despite the fantastic hair cut, the experience was let down by the wait times."

Recommendations

• Improve wait times by better scheduling or informing customers about possible delays.
• Consider reviewing pricing strategy to address concerns about cost, perhaps with loyalty discounts or clearer communication on pricing.
• Address the issue with uneven haircuts immediately to maintain the salon's reputation for quality service.
• Explore options to make the salon more spacious or optimize the existing space to enhance comfort for larger groups or parties.
• Consistency in service can help in maintaining trust, especially for customers who are returning based on previous positive experiences.
• Ensuring a relaxing atmosphere through decor, music, or other ambient elements could enhance the overall customer experience.