Arrow Cars NCL Airport Reviews Summary

Service Quality and Professionalism

Pros:

• "The drivers always drive safely and fully polite."
• "Very professional service, driver got us safely & timely to our destination 👏."
• "The drivers are all really nice and professional, they also engage in conversation which means that the journey for me is not awkward and boring."
• "Very good experience with arrow cars, the staff were helpful and Scott was very obliging with our drop offs."
• "The driver was really sweet, helped get my baggage in and out of the car."
• "Very reliable."
• "The driver was excellent and very helpful with our cases."
• "Driver number 304 was very polite and friendly."

Cons:

• "No way of contacting the driver, late arrival with no apology."
• "The Arrow Driver made us feel very uncomfortable and was demanding extra money for waiting."
• "Dirty smelly car with a hapless driver who couldn’t follow his satnav."
• "The driver did not help to put cases in or out of the car and was very unfriendly."
• "The taxi driver at the beginning was not nice. The dirty door hit me."
• "When I called at 4:10a the customer service told me ''oh sorry, the driver accidentally picked someone else up."
• "The last thing you want to do when you arrive at an airport is to be told you must book a taxi - preferably on the app."
• "Taxi from airport to teeside, driver stopped on hard shoulder to let another passenger go to the toilet which is dangerous."

Pricing and Value

Pros:

• "The price was way too much over what we normally pay."
• "£38.50 from airport to fellgate (2 drop offs)within streets of each other."
• "Very expansive, very rude and kept all drivers like slaves."

Cons:

• "Prices are at the top end."
• "Absolutely shocking prices, daylight robbery."
• "Drastically overpriced (25% over the comparable Uber quote)."
• "Complete rubbish. You have to prepay, and then there is no organisation."
• "Should be wearing masks when they rob you !"
• "An Uber will be much cheaper and arrive faster."
• "£12 for a normal taxi to the Airport, was quoted £22 to get back home."
• "More expensive compared to local operators but very well organised."

Customer Support and Response

Pros:

• "The team at Arrow (Wendy & Co.) worked effortlessly to locate these."
• "What a wonderful taxi company. Wendy tracked our flight, called us the moment we landed to reassure us that our driver was waiting."
• "I had issues booking my taxi online, I emailed them and the kind person managed to secure my booking instantly."
• "We were diverted very early Saturday and the staff at the desk were great phoned ahead to secure hotels."

Cons:

• "There's a service desk, but the queue is 20 minutes long to get service."
• "When I landed in Newcastle, all I had to do was to say my name and the booking info was there and I just had to pay."
• "Cannot emphasise enough, please don’t bother with their desk at the airport."
• "I booked the taxi a few days before, then on the morning I had a text to say that they were on the way, they arrived around 10 minutes early."