Address: 80 St Stephen's Rd, Old Ford, London, E3 5JL, United Kingdom
Phone: +442036435882
Rating: 4.8
based on 130 reviews.
Nail Design and Color Selection
Pros:
"They are fantastic at nail designs and keeping up with all the cool trends."
"I have had french tips done that lasted more than 3/4 weeks."
"Michelle and Lindsay were the incredible nail design artists."
"Every set I’ve gotten here has been great - the team are so creative, such perfectionists."
"I’m always excited to get my nails done because the end result is stunning."
"The selection of dipping powder is impressive as most salons only have a small selection."
"They also have every possible colour imaginable and are very affordable."
"Great attention to detail and the finish really lasts."
Cons:
"Gel nail chipped one day after the appointment which has never happened in other nail salons before."
"I am very sad that I chose this salon, as I guess I will have to go and redo the manicure in a week already."
"My gel nail vanish started to peel after 6 days on my holiday it looked awful."
"My nail technician did not deliver a very stable nail art after all."
"I had an appointment for a manicure and pedicure... My gels peeled 2 days after."
"My nails looked crooked, and the gel polish started chipping by the end of the day."
"Wouldn't go back. My gel nail vanish started to peel after 6 days."
"The initial finishing of my nails looked great but it chipped in the next day so quality wasn’t really good."
Customer Service and Atmosphere
Pros:
"The place really feels like a family, Michelle and team know every customer by name."
"Michelle and the team are so lovely, it’s such a treat to get them done."
"I felt like a community. I looked forward to every appointment."
"The personalised attention and efficiency at this salon are perfect."
"Michelle and everyone at Saigon are absolutely lovely and so talented."
"The Saigon beauty team is so friendly and welcoming."
"The team at Saigon are absolutely fantastic, friendly, quick and great results."
"The atmosphere in the shop is always nice, there is a TV usually showing some easily digestible entertainment."
Cons:
"I booked an appointment on the phone but still waited 20+ mins almost being ignored until I get my nails done."
"The lady complained that I didn’t tell them I was getting French top and chrome even though I sent them a photo."
"I went there before my holiday but the girl who made my nails was sick and was coughing on me."
"My appointment extended for nearly 4 hours in total due to the shop's overflowing traffic and unprofessionalism."
"No one bothered to ask or check what I am there for exactly or check what’s I was registered for in their book."
"The lady who seemed to be the manager of the salon was quite offhandish about the whole thing."
"I was very upset after the interaction - it ruined an already difficult day I was having."
"The manager piped up from the other side of the shop and spoke with the nail tech (in Vietnamese I assume), then said to me “it’s just the buffer, it’s paper”."
Price and Value
Pros:
"It’s great value for money."
"I’ve been coming here for almost a year and they make the process so easy and enjoyable!"
"I tried them when they first opened, and from this experience recommended them to friends who now all go there as well."
"The prices are great."
"I love this salon. I’ve been to so many around here but what I like the most is how clean and spacious it is and no smelly acrylic nails."
"Michelle is a superstar. She keeps my hands and feet looking pretty, with so many colours and designs to choose from."
"As a regular customer over the past couple of years, I love how friendly and professional the team at Saigon Beauty are."
"I always rely on Michelle and the team for nails that last 3 weeks, the SNS powder is amazing!"
Cons:
"Nails were good but expensive..."
"I am very sad that I chose this salon, as I guess I will have to go and redo the manicure in a week already."
"Unprofessional delivery and low-quality deliverable."
"Really bad service, made me cringe and frankly put me off this place."
"My gel nail vanish started to peel after 6 days on my holiday it looked awful."
"Gel nail chipped one day after the appointment which has never happened in other nail salons before."
"Wouldn't go back. My gel nail vanish started to peel after 6 days on my holiday it looked awful."
"The initial finishing of my nails looked great but it chipped in the next day so quality wasn’t really good."