"They made the procedure for sending them the Mac simple and efficient."
"This should be the future of Mac Repairs."
"Exceptional service, our daughter is over the moon with her laptop repair."
"Outstanding service, found them online after being told by another repairer that the MacBook could not be repaired."
"Very good service, reasonably priced and Reece kept me updated giving me a quote before work was done."
"I can not recommend eFix enough, they was helpful from start to finish."
Cons:
"I would not recommend them at all, I called them after Apple advised I needed a new battery/fan for my MacBook Pro."
"They emailed me with a quote, £250 all inclusive. When I sent them my laptop they came back and said that it would be £220 for the battery and that there was nothing wrong with the fan but the palmrest needed sorting for an additional £150."
"I received my Laptop back filthy with a crack on the bottom right of the screen that was glued back!"
"One minor criticism is please do not use UK Mail again."
"I did the first thing that I think anyone does in a similar situation and I called apple."
"Several hours of Googling later I realised that any repair was beyond my ability, I stumbled across eFix and called them."
Communication and Customer Service
Pros:
"I was emailed at every stage of the process to explain the costs involved in the process."
"There was a point where they informed me in detail of their progress."
"They were always there when I called and customer service was great."
"Reece at eFix is incredibly knowledgeable and gave me a number of options as well as timescales."
"Reece's service is very friendly, and his knowledge of anything Apple related is incredible."
"Flawless from start to finish. Reece communicated with me very clearly and quickly."
"The eFix team was very attentive and easy to communicate with!"
"I have used this company twice now (two separate MacBooks). Both times I have had a friendly helpful service."
Cons:
"I missed the message on their site that they were closed for a period when my MacBook was in for repair (my fault entirely)."
"The first email response ended in my spam folder, but that was found."
"I was at first a bit wary about sending it to a small company I knew nothing about but should not have worried."
"I was holding on the phone for a good 40 mins (don’t pick jazz it gets annoying) after they picked up, I explained my situation."
Cost and Pricing
Pros:
"Laptop came back clean and working, all fixed for a very fair price."
"Their prices are unbeatable too. Highly recommended!"
"Before doing anything they analyze my situation to me and let me choose which plan to go."
"I received my MacBook Pro back quicker than was stated it required a replacement battery and cable. Comes with 12 month warranty."
"The repair itself was carried out quickly and expertly and I received my MacBook today in perfect working order."
"I recently had a MacBook Pro battery replaced by Reece. I called him in the morning explaining the situation, that I needed the Mac repaired ASAP."
"Great service! Can't recommend more. I paid for the fast service and they had a great turnaround."
"So happy I found this service!! Apple quoted me £700 for a display replacement when my screen went black and wouldn’t switch on."
Cons:
"Their terms are such that as there had been a previous attempt to fix it further damage may have been caused, and there would therefore be a £40 handling charge if it was unrecoverable."
"The service itself is quick and easy and I got my laptop back fixed super quick."
"I was a bit nervous to send my laptop in the post, but checked lots of reviews and spoke to Reece on the phone beforehand, who was very knowledgeable and reassuring."
"I used MacBook Repairs.co.uk as they are local to me and I wanted to use a Mac only company due to past experiences with companies that claim to carry out work."