McDonald's Reviews Summary

Customer Service

Pros:

• "Staff are very professional and friendly. The restaurant is clean and covid procedures are followed."
• "Nice and clean. Very friendly and helpful staff."
• "I took my two children here today at drive through and the guy who was waving us in and out was a pure gem."
• "Older gentleman greeted me at the door, in a Christmas jumper. No exaggeration, the best customer service I've ever experienced."
• "Called in after a long exhausting hospital visit to treat my little boy... food was fresh too so super bonus."
• "The lad with the hearing aid working clearing the tables was a real credit...went out of his way to be friendly and helpful."
• "I was helped to order my food by a very polite gentleman a member of staff who I would say was in his seventies."

Cons:

• "Completely hit and miss here... Some of the staff here should not be working in retail, the attitudes towards the customer is disgraceful!"
• "The staff aren’t pleasant at the best of times."
• "Staff are more interested In chatting with friends than serving."
• "Certain Staff Members here are very rude."
• "The customer service was shocking."
• "Food was up to standard as usual but the female manager with short hair and tattoos today has no customer service skills."
• "The staff are too concerned with 'bantering' with each other behind the counter to serve properly - they come across as very childish and incompetent."

Food Quality

Pros:

• "Best McDonald’s I’ve had for a while."
• "I'm giving a 5 star review because I never usually have problems with the food."
• "The food was hot."
• "Wow, had the best McDonald ever here! Fresh, hot and great taste how McDonalds should be."
• "Food and drinks were on point."
• "Probably the best McDonald's food I've ever had."
• "Visited late at night on the way back from watching the mighty West Bromwich Albion at Cardiff."

Cons:

• "Health and hygiene practices were not to the standard I would have expected."
• "Horrible, cold, coffee that wasn't coffee but more like murky water, stale old food."
• "If I could give minus stars I would. Time and time again the orders are wrong. No drink. No fries. Cold."
• "Much more expensive than other McDonald franchises I've found UPTO £1 difference between here and others also some staff are slow been going here for over 10 years slowly telling worse, it's a shame 😪😢"
• "Chips were just about Luke warm Fillet o fish burger was missing cheese and the actual sauce that's meant to be in the burger."
• "Ordered food tonight half the order was missing ordered a Big Mac got given a Big Mac opened the box and it’s only got cheese on rest of the filling missing shocking."
• "The fillet o fish was tepid and stale."

Service Efficiency

Pros:

• "Even though there was a large amount of vehicles ahead of us the actual time from entering to being served in a delivery bay appeared to be very short."
• "Always busy here and always a queue but on the upside this means the burgers are fresh and hot; they haven't been sitting around for an hour!"
• "Actually a very good experience... Considering how busy it was the kitchen looked very efficient and communication seemed spot on.. well done."
• "Super fast service, very friendly staff."
• "The service was quick."
• "Usually when you get a McDonald's and check the bag, there's usually something missing. Not at this one, drive through at its best."
• "Visited with family today and was impressed with the team working there... During our short visit the restaurant was being constantly cleaned."

Cons:

• "It took 20mins of waiting to get to the front of the queue as they were only allowing 2 in at a time."
• "Once they never bothered to come out at all with the order."
• "Rubbish service. Waited in queue to be served for 5 minutes, the queue was getting longer and a gentleman asked if there was anyone able to serve."
• "So slow, used to be quick and easy, I don't dare go inside now as the delivery peps take priority, meaning for a simple drink or single burger you are waiting 20+ minutes."
• "28 minutes to be served in the restaurant."
• "Unusually long wait for macdonalds. It wasn't busy, just understaffed."
• "Fast food??? Don't think so, stuck in queue for 20 mins."