"The nail room offer amazing customer service, the staff are friendly and the environment is clean."
"I couldn’t be more satisfied with my experience. The staff was friendly and professional."
"The absolute most caring bunch I've ever encountered."
Cons:
"Unfortunately when I arrived I was absolutely disappointed, as a member of staff did not acknowledge me and just looked up and down on me."
"If you desire a cold customer service experience where there is limited to no conversation between yourself as a client and the staff member attending to your nails, then this is the place for you."
"I live local and always want to support local business. Never left a review, let alone a bad one but the absolute worst customer service."
Nail Care and Advice
Pros:
"I always see Lucy for my BIAB appointments and she takes care of my natural nails and advises me on how to keep my nails healthy."
"I was given advice on how to take care of my nails and what service would suit my nail type."
"Went in for a deluxe mani/pedi. I had added on the strengthening treatement for my nails, but after a look Senait told me I didn't need it and instead walked me through how to keep my nails strong in the future."
Cons:
"Unfortunately had to return 3 times to get my nails redone and they still chipped."
"I was not happy at all that the beautician who did my manicure and pedicure was not wearing a mask. I appreciate it is her choice to not get vaccinated but I really felt she should then wear a mask when face-to-face with clients."
"I didn’t want to give them a bad rating cause the staff there are really talented and nice. The atmosphere is perfect. I left the saloon very happy but after 4 days of having my shellac done, 3 nails broke completely."
Quality of Service
Pros:
"My nails have been in the best condition since I started going to the nail room at the start of the year."
"They pay attention to every detail to get the best result and make the clients happy."
"Literally the best manicure and pedicure you can get. Extremely great staff and lovely clean place."
Cons:
"My last visit was very very disappointing. After getting gel manicure and normal pedicure, two of my nails immediately started peeling off."
"Absolutely horrific experience here verging on abusive. The technician was lovely and we were looking at designs when the manager came over to say very rudely they didn’t have time for nail art."
"I have never in my life had a salon both be rude about asking for a service they offer and hold you hostage in their premise when their own payment system isn’t working."
Atmosphere and Environment
Pros:
"I’m grateful to have met Suki at the Nail Room, she is kind, patient, professional and knowledgeable about all things nails and more."
"I visited for the first time 2 years ago, and I'm still coming back! The team are so professional, I've never had a more long-lasting, precise manicure."
"The shop is clean and tidy and does not have that lingering toxic smell like most nail shops do- you can enjoy the experience!"
Cons:
"Had an express manicure and was the most relaxing 45mins of my day! Love the result - neat and create shape and colour. Good range of services, great price, and really nice atmosphere. This will now be my go-to salon, for sure!"
"Such a relaxing salon, great manicure and all the staff go the extra way which is really appreciated. After 2 and a half years of going to the same Bethnal Green I've finally found a salon I'm happy to switch to!"
"Really friendly service, taking loads of extra precautions during this time and feels covid safe. Always great to support local and wish I had started coming sooner to visit. Great atmosphere, lovely staff."