Boots Reviews Summary

Staff and Service

Pros:

• "Generally staff are friendly and helpful."
• "I like going to this Boots because upstairs there is a very good assistant her name is Anna she is the best and very knowledgeable."
• "Served by a very lovely lady at the checkout in the perfume department. She was friendly and helpful, not all pushy."
• "Came in-store today to buy my wife some perfume for her birthday.. was greeted by a lovely, helpful and friendly lady who went above and beyond to make sure myself/wife was happy."
• "On Saturday morning me and my mum, who struggles with several health conditions, went to boots to get some products to help relieve her skin irritation. A wonderful lady called Lucy advised us with products which may help and showed us where to find several items."
• "Friendly staff. Friendly blonde girl on the Dyson stand, helpful lady on the bare minerals stand (kelsie) very informative."
• "A friendly member of staff helped me find what I was looking for and the price was reasonable."

Cons:

• "ABSOLUTE DISGRACE! I just had to wait in line for 1 hour 15 mins to pick up a prescription... a precession that has never taken longer than maybe 5 minutes in any other chemist."
• "The staff are miserable and do not help you on the top floor at all."
• "Appalling customer service in the pharmacy."
• "Spoke to the most deliberately patronising and antagonistic man on the medicine (not pharmacy) counter."
• "Horrible customer service in the pharmacy. They asked me to wait 15mins at the beginning... When I came back to collect the medicine, it wasn’t ready."
• "Enquire about eye product to sooth dry eyelids, and I was rudely descrimanated by a Black sales lady in the pharmacy counter."
• "Assistant pharmacist very rude and unhelpful - was basically told what I said is impossible and no other advice given to help me."

Store Layout and Accessibility

Pros:

• "The general store is great, laid out so it’s easy to work round, the staff are friendly and helpful."
• "This is Nottingham's biggest Boot store. It has great collection and sections of pharma, skincare, cosmetics and healthcare."
• "One of the larger type Boots stores with a great selection of something for everyone, access from the centre or from outside street."
• "Lovely store in Victoria Centre, spacious and well laid out making shopping easier."
• "Its great that the store is attached to Victoria Centre as you can get on with the rest of your shopping without having to travel very far too."
• "A big boots pharmacy within the Victoria Centre, can also be accessed through the lower parliament street."
• "The Victoria Centre Boots has all you would expect from a major Boots store. The ground floor is beauty and hygiene, with the second floor healthcare and wellbeing."

Cons:

• "Useful for cutting through into the victoria centre from parlaiment street but otherwise wouldn't spend a dime in this overpriced joke of a store."
• "Why put chemist part upstairs, and downstairs mostly make up. Its like a beauty palour rather than a shop."
• "The new layout and upstairs pharmacy makes getting in and out as a disabled person at times very challenging."
• "Its not ideal when all the baby stuff is upstairs and then the lifts go out of order for months on end."
• "They sell everything related to health and beauty. However one criticism, the medicines are upstairs when they should be on the ground floor."
• "Horrible place to shop. Foot cream doesn't come under skin care. Were sent upstairs then told we were queuing on the wrong side for the evil self service checkouts and blocking a fire door."
• "I also think that the pharmacy should be at the front entrance for easy access for disabled people as opposed to the floor above."

Pharmacy Services

Pros:

• "I always get service and help from the staff in the pharmacy above and beyond their normal duties."
• "Helpful staff, able to sit in one of the chairs whilst waiting for my prescriptions, they send you a text to let you know when your prescription is ready."
• "One of the best services I’ve ever received at the pharmacy."
• "Just wanted to say the pharmacy staff at the store are always helpful and professional."
• "One of the best pharmacy I’ve ever seen in the UK. They’ve got really very friendly staff members and they are always welcome and grateful to their customers and most importantly they picked up the phone quickly which I personally see as an extra privilege."
• "They have the best customer service and I was able to find all baby items I was looking for."
• "Great boots! Sell a lot of their advertised products which is great."

Cons:

• "Doesn't matter how long you give them to fulfil a prescription, they never have it ready and never have all of what was on the script."
• "Rubbish.. pharmacy is a joke.. it take far to long to get your meds."
• "The pharmacy service is extremely poor."
• "Pharmacy services very poor when it comes to repeat prescriptions."
• "Very very poor service at the prescription desk."
• "Terrible service in the pharmacy. After waiting 20 minutes before asking where my prescription was I approached the counter to be told it hadn't even been looked at."
• "Pharmacy is continually disappointing. The queues are usually horrendous."