Boots Reviews Summary

Customer Service

Pros:

• "The staff are helpful, polite and friendly."
• "I found the staff to be very helpful and professional."
• "Sales associates are well informed, polite, service minded."
• "Really friendly sales assistant who went above and beyond to help me."
• "Always the most helpful staff of any shop, anywhere."
• "Staff were friendly and efficient."
• "The lady who served me was great I believe a Dior representative, very friendly along with the other staff."

Cons:

• "Customer service definitely needs improving. I was a last customer today just before 8pm. Staff ignored me decided to serve someone else or talk to another staff. Not a nice feeling."
• "He was vulgar to me he came directly to me and said do not talk in your mobile we are pharmacy, not a grocery shop."
• "Absolutely rude staff. I needed approval for something at the self checkout and I looked at the staff that were close by for assistance, they just looked at me and did nothing."
• "The woman at the till near the window was extremely rude."
• "Super rude staff. I was served by the manager on Wednesday at the prescription desk and she was very racist and treated me very badly."
• "Staff didnt know where items were."
• "Some of the staff don't even acknowledge that you're there right in front of them."

Store Environment

Pros:

• "Just love BOOTS and it's reward card is the best.... To me, it's 'Heaven on the High Street'!"
• "Nice store & helpful staff."
• "This is a very nice place to go if you need makeup or just a meal deal lunch!"
• "A large Boots store situated in the pedestrian precinct in Southampton city centre."
• "One of the largest Boots I have been in. They had nearly everything we were looking for."
• "Big store, loads of selection of all the essentials you need."
• "A very comprehensive boots with lots of products in a range of categories available, has its own distinct section for makeup."

Cons:

• "We went in to purchase some Xmas presents but the Above Bar branch wasn't very Christmassy at all with same old 3 for 2 products, shelves looked tatty and under stocked."
• "It's VILE how warm it is in there due to non-working aircon. I personally feel ill every time I go in to collect my medications."
• "The premises feel old dated and from the '90s. It is quite clear that they need a refurbishment throughout."
• "The shop feels old and a bit dirty."
• "It's a shambles, often messy, crowded and has long queues."
• "Nearly always busy with a rather crowded feel to it."
• "Crowded & uncomfortable shopping. Use it as infrequently as possible."

Pharmacy Services

Pros:

• "All types of skin care, body care, hair care available here... The pharmacists are quite helpful here in listening to minor health issues and suggesting over the counter medications."
• "The pharmacist who spoke with me gave me the advice I needed and now six hours later, I am starting to decongest which is great."
• "Very helpful. Good advise with regard to vaccination required for travel. All explained very clearly. Documentation checked to ensure would pass for travel. Injections given to complete our requirements."
• "Boots is an excellent health and well-being store, I have been visiting for travel vaccinations."
• "The pharmacy is great and has a private consultation booth situated on the corner."

Cons:

• "Pharmacy is woeful. Didn't have tablets despite online prescription. Phoned next day to see if in and simply do not answer phone."
• "Purposely misleading customers into thinking something is cheaper than it actually is. Nasty deceitful behaviour."
• "Pharmacy never answer their phone and some of the staff working in the pharmacy have been very rude in the past. Most don't seem to know what they're talking about and give you wrong information!"
• "Pharmacy seems a little unorganised, often very slow to serve and medication still needing to be checked."
• "Had a few basic pharmacy items I needed out of stock which is disappointing for such a big store."
• "Again, the pharmacy have rated low. I don't know how their ordering system works for repeat prescriptions but they really need to review this."
• "The worst counter service from Boots Pharmacy - bad bad bad - just straight - no can’t help."