Boots Reviews Summary

Customer Service

Pros:

• "Lesley spotted this at the till and intervened."
• "I had the most wonderful experience with Chloe at the no7 counter today."
• "One of the best customer service experiences I have had."
• "Incredible staff! Most efficient and kind pharmacy I've been to in a long time."
• "Absolutely amazing super star person stayed after closing time with me to redo a pre travel lateral flow test that had failed to send earlier in the day."
• "Jane (Carney) has been patient and kind, helping me since the first moment."
• "Received brilliant customer service from Reema the manager for the Estée Lauder counter."

Cons:

• "I was refused to be seen by a doctor or a nurse because apparently the opening times of this walk-in centre are just for display."
• "I was currently in a lot of pain and discomfort so being made to jump through hoops and misinformed in a time of need was very unprofessional and unhelpful of the pharmacist."
• "Worst pharmaceutical woman I've ever come across... she wouldn't sell me Night Nurse like I'm some kind of smack head."
• "The reception young man not welcoming at all, very odd attitude."
• "Dealt with assistant manager Liam who had terrible customer service."
• "Their assistant manager refused to give me my medicine based on the fact that I was not following guidelines that were agreed with my pharmacist."
• "The pharmacy manager or assistant manager (male) tall with dark hair... he’s absolutely disgustingly rude!!"

Store Layout & Stock

Pros:

• "A spacious store, well stocked with medicines, supplements, beauty products, electrical goods."
• "Visited Boots to buy a few things. Well laid out store, bright and plenty of room to move about."
• "Excellent and well stocked store."
• "Nice large store. Plenty of products available to purchase."
• "Quite a large store with a great selection of beauty products, fragrances, vitamins, electrical goods and more, store assistants are helpful and informative."
• "Good old boots. Fairly priced products and a huge range."
• "Brilliant for Xmas presents, always 3 for 2."

Cons:

• "I am a little disappointed that it was difficult to get a pram from the lower level to the next level."
• "The lift was out of order which meant it was difficult to get upstairs with a pram."
• "Bare shelves and the upstairs has a 'closing down' feel to it."
• "The 2 for 3 gift items has gone and the floor upstairs wasn't very appealing at all."
• "It's a bit of a shambles; empty, untidy shelves."
• "Store doesn't feel very thought out with layout and till placement but ok."
• "A big store on two floors with slightly confusing layout. You can shortcut through the store from the Mall Galleries to the Street."

Staff & Service

Pros:

• "Downstairs very friendly staff and helpful near by the pharmacy sells counter and close by the beauty department."
• "Worked in Bristol for the day and had to make a trip to the closest pharmacy. The lovely gentleman helped his best."
• "They are extremely helpful and go that little bit further to help out if something goes wrong with NHS prescriptions."
• "The pharmacy part is top notch!"
• "The staff are friendly."
• "The staff that were available were friendly and helpful, so a saving grace."
• "Always been happy with staff they all very helpful and know how to run store."

Cons:

• "Looks like I'm not the only one to have problems with the security in this store."
• "Worst pharmacy I've ever been to in my life, do NOT get your prescriptions filled here!"
• "Terrible service for customers who need the pharmacy."
• "I don't know why she believes in herself so much, and I don't know if she thinks I am Asian and discriminates against me, but for sure, she does not respect me!"
• "Worst customers service I ever received."
• "The staff are usually hiding, or busy in own world to serve."
• "Most staff, particularly on the perfume counters are rude, unprofessional, and very defensive for no reason."

Pharmacy & Prescriptions

Pros:

• "Really good got what I was looking for with the help of the assistant in the perfume department and even got some free samples and a Hugo boss bag result."
• "Love Boots the staff are so professional and helpful and nothing is too much trouble."
• "Some of the most incredible pharmacist and assistants I’ve ever met."
• "Boots is a great pharmacy its good on looking after its customers and there is a wide range of products to keep there customers well."
• "The British pharmacists are proficient."
• "Out of hours pharmacy is a life saver."
• "Excellent customer care from the prescriptions team."

Cons:

• "Pharmacy doesn't deserve any stars, wait time ridiculous! 45mins in a queue."
• "Wait times are always horrendously long ~ 30/40 minutes."
• "You wait on average 10-20 minutes to get served (whether collecting/dropping off, prescriptions)."
• "Pharmacy waiting times to collect prescriptions have been 2 hours on the first collection and 1 hour on the second collection."
• "Queues are easily 20-30 minutes long every time."
• "The pharmacy is useless. You wait ages only to find they don't have it in stock but will order it in for you."
• "Terrible pharmacy and terrible service that has a habit of losing repeat prescriptions, three times in a row and making you wait over 45 minutes for a prescription."