Halfords Autocentre Bicester Reviews Summary

Customer Service

Pros:

• "Kim and Cameron were great. I'd happily go back there."
• "Samson the manager is a credit to the business. He kept me in the loop with everything that was being done."
• "The staff were cheerful friendly and efficient."
• "Andrew was extremely friendly, knowledgeable and professional."
• "The front desk support (Nigel) was very nice who gave real good customer service with helpful technical advice."

Cons:

• "at the autocentre the manager was arrogant and argumentative."
• "Terrible service. Took my car in for a tyre repair, the job took 5 hours longer than promised."
• "The worst experience. I was made to wait outside for 50 minutes, while my car was being MOT’d, in February in the cold."
• "Horrible customer service with the added bonus of them ripping you off!"
• "Very rude and not supportive attitude, not customer oriented of their reception guy."

Pricing and Value

Pros:

• "Took my Autotrail Imala motorhome here for MOT, very competitively priced."
• "I am very happy with the service they provide. Reliable, competitive prices and always on time."
• "Upon checking their quote for the work against other garages I have opted to have them carry out the repairs as the price was fair."
• "Met all my expectations and more than half the cost of a Volvo main dealer."
• "Did my MOT for Nissan Qashqai and would say they did an extraordinary Test for a reasonable price of £32.50 (Discounted)."

Cons:

• "Too expensive !!! I took the car for an mot it’s took too long for the mot to be done and got the quote of 550 pounds."
• "Avoid at all costs for an MOT. Reduced price MOT is a con."
• "In my opinion you shouldn't use this as a service! The cost is 3 times higher than a Garage."
• "They charged £50 more for the tyres than if I had booked a separate purchase and fit through them."
• "Save your pennies and go elsewhere. Don't be ripped off as I nearly was by these rotten cowboys."

Reliability and Efficiency

Pros:

• "Used this garage a number of times over the years and always had good service and good work."
• "Outstanding service - nothing was too much for this team who refused to give up when trying to diagnose the issue with my car."
• "Kept me informed and up to date with progress through the day, no need to chase or hassle them."
• "The quality of service provided by the technician to my car was extremely good and professional."
• "The work was carried out on time and the reception staff I spoke with were friendly and showed a genuine interest in my (rare) car."

Cons:

• "RAC rescued us, and said had we been travelling at speed it would have been likely a major, serious accident would have happened."
• "Shocking. Like previous reviews this place is awful. Cancelled booking without telling me."
• "Utterly useless. Cancelled my booking several times because they didn't have technicians or MOT testers."
• "Terrible service I put my car in for an MOT on the Tuesday morning it still wasn't finished on the Friday."
• "Very disappointing service. I had an appointment for car safety check at 8am, and until 3pm the check hasn't been performed."