Address: Spruce Dr, Totton, Southampton SO40 8AD, United Kingdom
Phone: +442380864981
Rating: 3.9
based on 239 reviews.
Store Layout and Accessibility
Pros:
"Everything is so well laid out in the aisles with plenty of space to get around as well as a superb cafe to enjoy a meal or drink after the shopping."
"Ample easy parking. Parking well designed so even with low mobility, if not got disabled badge can still park closer than some supermarkets."
"Offer wheelchair and electric wheelchair to disabled customers."
"Nice large car park a well set out store plenty of stock and staff were very helpful and friendly."
"Love the layout of store spacious and good selection and variety of products."
"Shop well laid out."
"Lovely sized store with large carpark and fuel station adjacent."
Cons:
"Greeted with empty shelves on Sunday afternoon. This is becoming common place too, never seem to have any baskets at the entrance anymore either."
"Shabby appearance overall. In store signage is poor. Shelves are untidy and dirty."
"I find myself going round and round looking for certain items and then find them in the most illogical places."
"Just find the layout a bit a chaotic and not easy to negotiate especially if you have a disability...not much room to get out of people's way."
"The shops entrance is too cluttered! Many people bumped into each other."
"New layout confusing to say the least."
"Since its refurbishment, the shop is rather chaotic."
Customer Service
Pros:
"The ladies in the restaurant couldn't have been kinder and really tried to help us."
"The staff are very helpful and friendly and the selection of stock is reasonably comprehensive."
"The young staff go out of their way to be helpful and the lady on the till was bright and friendly!"
"The shop was clean and the happy staff weren’t afraid to be of assistance."
"She dealt with it in a cool and calm way and was extremely polite."
"The staff here are so so friendly and nice so I have to give a couple of stars for that."
"Very friendly staff."
Cons:
"Unable to speak to anyone when I called with an issue."
"some staff are over friendly to the extent of somewhat creepy others so miserable they look like a great fish has been used to slap them in the face and snatch money from your hand when paying"
"Staff wasn't interested in the job, didn't open till 8am and no signs saying that anywhere."
"Rude, miserable staff at the Cafe."
"Once inside the staff are stood around in groups and not adhering to social distancing in the slightest."
"Staff are unfriendly, rude, especially the order pickers who completely ignore your existence."
"The only stand out happy lady that spoke to me with common courtesy was on the self serve tills, hence the extra star, lovely warm personality who deserves a medal to work there!"
Product Availability and Quality
Pros:
"Good prices especially the offers."
"Overall bakery is top notch, chicken is very tasty. Food quality is good."
"Prices always very competitive."
"All the shelves were well stocked, Café staff really helpful and friendly."
"They have a good range of products."
"The free from section at this morrisons is great. My daughter is a coeliac and buying gf food is expensive...until I found morrisons."
"The goods I purchased were nice and fairly priced and good quality."
Cons:
"Shelves were nearly empty. Freezers broken and food removed and haven't been restocked."
"Bakery shelves empty, no pies, no doughnuts also no fresh pizzas."
"Never enough pasties and sausage rolls available on Sundays. Out of date product's on shelves and when reported to a manager he wasn't even interested."
"How disappointing to see empty shelves."
"Sadly the shelves were empty in various departments."
"There are so many empty shelves it's impossible to do a full weekly shop."
"Empty shelves now the norm."
Price and Value
Pros:
"Thanks Morrisons for being both diverse and equal."
"Brilliant price compare to any supermarket."
"The cafe is excellent and very good value for money there is nothing not to like at morrisons price is not everything but it helps."
"Morrisons is more expensive than other shops for most things but I come here for the things they are cheaper for, eg their own brand lactose free milk is 45p than branded & 20p cheaper than tesco own brand."
"Meal for 3 adults came to £27. Then till took off over £7 and changed to £19 as a Feed the Family offer."
"Popped in for lunch break... brilliant selection of pies and pasties, got a cake of bakery all for less than £3 excellent value for money."
"If you join the loyalty scheme you will get money off your shop in due course as well."
Cons:
"When I got home I realised I had been charged £7:99 a kilo."
"Cold burger with a slice of cold cheese thrown on top, basic frozen chips fried and thrown on to a plate."
"Food in cafe very expensive and of poor quality."
"Went to cafe for lunch had to wait 3/4hr for 2 all day breakfast an only 1 cook to prepare a PING meal"
"Went for breakfast after working a night shift, food was barely cooked, eggs snotty, toast was that cold the butter didn't melt, fried bread was like eating a litre of cooking oil."
"My in-store cafe experience was extremely cold, a bad atmosphere, plus I was served by a very stroppy young lady who has a serious chip on her shoulder, who was so rude to me, disgraceful service!"
"It's SO much more expensive than the ASDA at the other side of Totton."