Morrisons Reviews Summary

Customer Service

Pros:

• "Quickly served pleasant staff had a great breakfast."
• "Professional, courteous and helpful staff."
• "The staff are really helpful and obliging always ready to give a helping hand if you can't find what you want."
• "Staff are always helpful and I’ve been shopping here for 20years, oh and the cafe is wonderful."
• "Morrison's is a very good store staff are helpful and courteous all the time."
• "Very friendly staff lots of good offers and the food and fruit and veg is always fresh."
• "I always shop at morrisons in my area find all staff very friendly and helpful."

Cons:

• "To be honest with you my visit was really unpleasant.i left quite upset due to being made to feel very uncomfortable by the way your security guard looked at me."
• "Waited to be served at cigarette counter but she was too busy putting lucky dip cards in display instead of serving me & a long que of people waiting."
• "Unorganised chaos. All using one door when they've closed one off. Ignorant staff that ignor you."
• "Also checkout staff are very rude don't say hello any more and are more interested in talking too there pals close by."
• "We both feel let down by our first ever customer journey with Morrisons and will definitely not be using their delivery service again."
• "The customer service is a tad rude tho I may add. They never say hello or have a polite conversation all they do is scan their card on the self checkout and walk off which isn’t very good."
• "Cafe very slow, one member of staff barking orders."

Store Layout & Accessibility

Pros:

• "Brilliant selection of fresh produce. No issues wheeling around in here. The aisles are wide. Disabled toilet is adequate."
• "Large store! Lots of fabulous goodies to be found!"
• "Nice big Morrisons, with an easy layout. Great choice of vegan food, although I don't really like having to walk through the meat section to find vegan alternatives in the middle of the aisle. Plenty of parking."
• "Parking is ample and the store tends to be fairly quite most of the time during the day."
• "Easy accessible plenty of parking garage is a little awkward to get into but all round it's good."
• "This particular store is on my way to work and it is very convenient to attend whether it be grabbing a quick bite to eat for lunch or doing the full weekly shop."
• "A good well stocked Supermarket! Selling clothes and plants too!"

Cons:

• "Long way to walk from the disabled parking. Like a maze inside (husband needed the toilet) following lanes trying to get to cafe."
• "Normally a great place to shop but today it was so hectic with no clear 2 metre guidance on any of the malls. Staff pushing passed you."
• "Once inside no organisation at all. No directional arrows or markers on floor so people were just milling about willy nilly, social distancing could not be adhered to."
• "It's a free for all once you are inside."
• "It was a nightmare still stuff missing from the shelves still long queues at the tills need more till staff."
• "Absolutely disappointed with the service I received here I'm disabled and on oxygen and I asked for a mobility scooter and I was told no as I'm not a member then told I'd be pushed around in a wheelchair."
• "Shocking if you want to catch covid 19 go to morrisons at halfway no 2 metre rules."

Product Availability & Quality

Pros:

• "Good Morrison’s, has petrol when you need it and has fresh fruit and veg, not many bare shelf’s and it’s all nice and clean, good range of food and good range of clothing."
• "I get my Amazon parcels delivered here to the pick-up for convenience."
• "Love the hot food counter!!"
• "morrisons has some amazing food, fresh counter, hot counter (foot long sausage roll that is better than Greggs standard)."
• "Also going to be honest the food last longer from Morrison's in terms of fresh items."
• "There rump steaks 2 for £7.00 are lovely. All meat is good actually."
• "Great selection of food and drinks. More so than other supermarkets. Additional deli and bakery sections are awesome and very well stocked."

Cons:

• "The stock on the shelves is getting worse and worse! No pepper today, no mango juice."
• "2pm and hardly anything on the chicken counter not good when 2 hours left of trading."
• "I am constantly faced with empty shelves everywhere especially fruit and vegetables."
• "Going downhill rapidly. Five pm and lots of gaps on the shelves with no one to fill them."
• "Been using Morrisons for years but recently shelves are bare in the morning and it's the only time I get to go surely restock should be done at night."
• "Called in yesterday, shelves half empty, same with fridges."
• "Inside shop half of veg shelves empty."