Morrisons Reviews Summary

Customer Service

Pros:

• "He was very patient and polite, giving me plenty of time to pack my bags before putting more things through the till."
• "Lovely coffee and staff friendly and apologetic of long queues."
• "Was very impressed with the young man who served me at the checkout this morning."
• "Thank you to the staff for their good humour and patience."
• "Staff always helpful and polite."
• "Always good to visit Morrisons the staff are really friendly and very helpful."
• "Staff are friendly and helpful."

Cons:

• "Incredibly rude old woman manning the self-checkouts this afternoon."
• "Ordered a breakfast in the cafe and 35 minutes later still not come so asked a very stroppy waitress if there was a problem she said she'd check, but carried on clearing tables before disappearing."
• "Absolute disgusting cashier/manager attitude 👿 I'm extremly annoyed after visiting this store today."
• "Stood at the counter waiting for some warm chicken legs... She walked past me three times then looked at me like I was dirt and turned her back and walked away."
• "Poor customer service in cafe, run out of pancakes, yoghurt and fruit before 10 o'clock."
• "The staff weren't very helpful."
• "Staff seemed more interested in chatting instead of doing their job."

Store Layout & Cleanliness

Pros:

• "This Morrisons is accessible by bus and tram as well as possessing a very large customer car park."
• "Really appreciate the new parent and child parking areas."
• "Great for car parking under the top deck keeps your car nice and cool in hot weather."
• "Nice big store with lots of parking space."
• "A really lovely piece of architecture that fits well and doesn't look out of place at all."
• "Quite a charming building for a supermarket. Plenty of parking spaces and a plentiful selection inside the store."
• "Rest of the store looked tidy enough."

Cons:

• "The new 'Barista Bar' takes up strategic space and is unnecessary: there is already a large cafe."
• "Secondly, the cleaning stations hardly seem like they’ve been cleaned or maintained themselves since they were installed."
• "The gents toilets were disgusting and the toilet roll dispenser was on the floor smashed to bits."
• "Shame there were so much rubbish about in and out of morrisons."
• "Not the best Morrisons in the area. A rather dirty untidy store not kept clean."
• "Some areas need a bit of a look at, like the fridges seem to have a lot of areas where they are leaking."
• "The table we ended up at on this occasion had not been cleaned for a while."

Product Availability & Quality

Pros:

• "Fish counter is particularly good."
• "Good prices and great offers."
• "Good range of groceries."
• "Found that this wm Morrison s was very helpful and lots more variety of goods."
• "Most parts of the store was well stocked today and we managed to get all we needed."
• "Has a great range of food items for your weekly shop and some reductions from 6pm at the hot food counter."
• "It also has a fresh fish counter which is great."

Cons:

• "I have seen trolleys of frozen stock sat on the shop floor for over 45 minutes."
• "Been here many times and the supermarket seems to be getting worse. Several times there is hardly anything fresh on the shelves."
• "if u want to wait 45 mins for a meal and for it to be served cold then this is ur ideal place."
• "Morrisons used to have a good reputation for fresh seafood but the fish counter here is disappointingly small."
• "The out of stocks are totally unacceptable."
• "Their fruit and veg are often going bad, which puts me off."
• "Morrison's has lots of empty shelves."

Pricing & Value

Pros:

• "Probably the cheapest of the mainline supermarkets."
• "Superb Christmas atmosphere today."
• "It is worth noting that their special offers, including everyday staples do offer very good savings."
• "Booze as always is cheap."
• "On average it’s probably the cheapest place for our shopping needs."
• "Morrisons sells more of the stuff I want to buy and at reasonable prices than any other supermarket."
• "Products really expensive but the Morrisons on Margo if you get lucky they reduce their sweet treats as they're going out of date by a lot of money."

Cons:

• "Just pricing itself out of the market now. Ridiculous increasing weekly."
• "Expensive. Same products can be found much cheaper."
• "The prices have gone through the roof. Brexit has pushed their prices up."
• "But compared to Aldi very poor value on the whole, anyone on a budget should not shop here."
• "Things are getting very expensive. Some items are double from last year."
• "Because I've been before the shop isn't cheap anymore."
• "Fewer veggie options, all meals time restricted now and prices increased."