Riverview Cars Ltd Reviews Summary

Customer Service

Pros:

• "Staff know what they were talking about when it comes to the cars and answered any queries I had."
• "Kirsty was most helpful on both occasions and I would like to thank her for the time and effort spent in getting the spare key sorted for me."
• "The ladies in the office were lovely and pleasant."
• "Friendly and fantastic service throughout."
• "Staff extremely professional and helpful but not pushy."
• "Jordan and Kirstie are amazing and make buying a vehicle from their dealership so so simple."
• "Both Kirsty and Erik are super helpful and always go out of their way to help."

Cons:

• "The attitude of the owner was disgusting."
• "It is not recommended to buy from this salon, they brazenly lie about the condition of the car, people are rude."
• "Stay clear of this garage!"
• "Extremely unprofessional company."
• "Go see a proper dealer."
• "Simply appalling customer Service and Treatment of a Young Lady purchasing her 1st Car."
• "Rubbish after-sales customer service!"

Vehicle Quality

Pros:

• "Car is exactly what I hoped for and I left feeling very happy."
• "The cars are all good value and presented immaculately."
• "Bought a lovely Nissan Juke back in April great service from the staff."
• "Decent amount of cars available and all are in great condition."
• "Car was cleaned thoroughly and came with service, MOT and 12 month warranty."
• "Car was spotless and very well within our budget."
• "The car had a few minor issues which is to expect with it being a 2012 but nothing major just simple things like needing a new spring."

Cons:

• "Shows how much they check the cars - beware buyers."
• "The car had, and still has, problems when starting. We took the car back to the garage but we were told that the car has no problems."
• "First impression of the car was not great many scratches on the driver side."
• "Please everyone avoid this garage if you want to save yourself money and hassle!!"
• "Don't buy a car from these cowboys, car has faults and won't pay to repair."
• "Vehicle broke down on me twice."
• "Avoid! I bought Vauxhall Insignia(reg PX14XUR) with broken gearbox from there."

Warranty and Repairs

Pros:

• "Had a problem with my alternator on my golf, so rang the garage up, and they got it booked in more or less straight away, and replaced it with a new one under the 12 month warranty no problem."
• "Another garage diagnosed my van to need another new turbo after they had replaced it 2 years earlier at a cost of £1,100. I went to speak to Eric for a second opinion, after a small test drive and connecting to a computer he suggested trying a hydro clean first from another garage for under £100."
• "Riverview fixed this problem free of charge."
• "An unexpected technical issue with the car was dealt with speedily and to my absolute satisfaction."
• "Both cars repaired and returned to us washed in the same day."
• "They resolved the issue with the car and had it back to me within 24 hours from contacting them."
• "Riverview Cars are replacing the belt for cost (£15) and fixing sensor under warranty."

Cons:

• "Absolute disgusting service bought a zafira 6 months ago with 12 months warranty been on and on at owner to fix my car as lights keep coming on kept getting fobbed off."
• "Warranty is not worth the paper it's written on."
• "Not only did they NOT repair it but I got the car back very dirty and they had used all my fuel."
• "Sold an unusable car and contacted by their solicitor."
• "Had problem with tyre sensor they argued with me saying there was nothing wrong as the fault was intermit so i took the car for a 20 mile drive and the fault came back."
• "The car needed over £500 worth of work whilst in warranty which they covered however since warranty ran out the turbo has gone costing £300+."
• "It also worth noting that the 12 month warranty has a claim limit of £500 which was not mentioned, I had to read the small print."

Recommendations

Pros:

• "Would reccomend 👍"
• "WOULD NOT HESITATE to buy from them again."
• "Would definitely buy from them again."
• "Highly recommend this place!"
• "Would highly recommend them to anyone."
• "HIGHLY RECOMMEND ....Friendly reliable service as always.. never had no problems ..prices are best in the town."
• "I would certainly recommend Riverview Cars Ltd to my friends and family."

Cons:

• "Never buy a car from here."
• "I recommend 0 reviews and not to go there ever."
• "Stay clear from this garage."
• "Steer well clear."
• "Complete waste of time! On the website it said the car had A/C which I need for my business! We then rang in the morning to double check and the guy we spoke to said it did. So we drove over an hour to see the car and surprise surprise it didn't have any A/C."
• "Rubbish after-sales customer service!"
• "Bought my first car from here was the worst experience ever had to spend 2 grand of my own money to get it sorted even though you get a 12 month warranty."