"Everyone was amazing, the actors as all the characters!".
"The ring master magician mind blowing!!!"
"Can't recommend this event enough!! People go to this Halloween event next year!!!"
"One of the best displays I’ve seen in a good while."
"Was so excited by all the dinosaurs we saw."
"The foam party at the end was a great way to end a nice day out!"
"The pig races were funny."
"The pumpkin patch night recently had a fantastic time! The evening was fun and the atmosphere was great."
Cons:
"The Santa grotto was ok they give the child a golden ticket to each child so they can choose their own toy. this was disappointing."
"There were pyrotechnics to go along with the fireworks which were in sync to the music be played."
"The train was being filled with adults. It’s a miniature train we queued for a hour in the cold and rain."
"We had a great time visiting the Christmas light trail. The lights were amazing, there was interactive activities along the way which made it very fun for the children."
"The only gown side for us was the lack of variety in food offering, looked to only be burgers and fries available."
"The ice rink cafe. The food was absolutely lovely."
"We had an amazing burger at lunch time in your burger restaurant and later in the evening had food over in the ice rink cafe."
"The food area was as expected, but a little strange to add cold mac and cheese onto burning hot fries (especially since they cost £11 for a little tray!)."
Staff Performance
Pros:
"The staff were all friendly and talkative."
"The most welcoming staff. Grace in particular was awesome."
"The staff at the ice rink were friendly and helpful."
"The staff were very friendly and our granddaughter absolutely loved it."
"The staff were amazing and the highlight was the Santa experience - the actors were outstanding."
"The staff were very personable and made time to talk genuinely with visitors."
"All your hard work setting this up shows."
"All the staff had an incredible attitude considering how cold it was."
Cons:
"Haven’t received photos with Santa as a member of staff said there was an issue with the site but she didn’t know why."
"The ride was run by youngsters that didn't seem to know how to respond and were more concerned about the ride than its passengers."
"One month down the line only one response, which took well over a week to get back to my wife and no response to my own emails."
"The staff for the fairground rides were more Interested in their phones."
"The staff were friendly, but some areas looked a bit tired with some defects."
"Run by miserable teenagers with next to no people skills, i assume for cheap labour."
"The staff in uniform were fab. Wish we stayed longer. My only downside is the staff for the fairground rides."
"Extremely poorly kept rabbits in awful condition, terrible enclosure with no hide or enrichment."
Facilities and Amenities
Pros:
"The new sand and water play area was a huge hit with my 3 year old."
"Excellent dinosaurs, friendly staff that played and hosted games on the grass for people to join in."
"We especially liked the pedal go karts and feeding the goats."
"The shared toilets and showers which were very modern and super clean."
"The funfair tonight was great."
"The gifts from Santa were also lovely."
"The animals are lovely. Great trip 10/10 recommend."
"The food in the main café was great - especially the burgers we had."
Cons:
"Only nit-picky bit for me would be offering a couple more options for food."
"The only gown side for us was the lack of variety in food offering, looked to only be burgers and fries available."
"The food was absolutely lovely. But what really topped the day off was I told the staff it was my sons birthday when ordering his desert and they wrote happy birthday in his take away box."
"The toilets were dirty, we had to wait in the restaurant queue a long time and when it was our turn we were told by the staff we needed to wait longer."
"The food was OK but no options for meals so things like burgers and chips were separate."
"The Christmas experience was very disappointing. Last years Father Christmas visit was so magical but this year the Santa show was dull."
"The food was brilliant, very expensive but brilliant and just all round great fives and will be definitely be doing it again."
"The food area was as expected, but a little strange to add cold mac and cheese onto burning hot fries (especially since they cost £11 for a little tray!)."