Kwik Fit - St Albans - Hatfield Road Reviews Summary

Customer Service

Pros:

• "The supervisor onsite named Mark, is very friendly and helpful."
• "The team here are always so friendly, helpful and efficient."
• "The Customer service received from Sebastian was extraordinary."
• "Mark on reception was super friendly and efficient."
• "Very helpful and friendly. I asked for a new tyre as I thought I had a puncture, they looked and reassured me that I didn't."
• "Excellent help and advice from Ali...he was very obliging and friendly and took time to explain about problem with my car dashboard warning light."
• "Sebastian was really helpful when finalising the revise and MOT of my car."
• "Sebastian Perez was extremely helpful when I took my Mini Cooper to be serviced recently."

Cons:

• "Very unprofessional people sitting in the office. Absolute useless and arrogant or just lazy."
• "It was a complete waste of time. Bunch of very unprofessional people just sitting there to waste people's time and money."
• "Sorry but not safe. Great staff, all very kind and polite but no masks."
• "Shame as my partner told me the new manager in there was very nice however he didn't seem to be working the day I went in."
• "Terrible customer service, rude and gave us the wrong quote, then wouldn’t budge on price and basically called my father a liar."
• "A bit sneaky. They didn't fit a new fuel filter at my last service after saying they did."
• "changed the front two tire with free and Tire alignment check, they said your alignment is out needs to be done they said it’s gonna be £ 77 & later reduced to £ 50 once done tested the car my car wad pulling on left."
• "Took our pickup in for a service at 9.30am Friday and needed it done for 3.30 as we go home at this time, rang at 3pm to ask it was completed and it wasn't."

Tyre and Wheel Services

Pros:

• "Luke couldn’t have been more helpful with replacing my tyres."
• "Thomas and Dave were so helpful and got my car sorted straight away."
• "Absolutely excellent service from the whole team. I needed a puncture repair at short notice and they sorted it very promptly."
• "Ben fixed the tyre as promised today."
• "Great service and good banter with the staff. Car working well good prices as well as a bumper option (payment plan.) Quick service."
• "The AA pointed me in the direction of Kwik Fit on Hatfield Road. Sebastian Perez was amazing, despite being low on staff and other vehicles booked in, he sorted everything out for me."
• "Staff excellent and honest as the manager did advise me that the damage to the tyre was not an MOT failure and I could get refund as pre booked online."
• "I was worried about the wheels on my car, phoned the branch and was answered by a pleasant,courteous and welcoming staff on the other end of the phone..I was told that i could be seen irrespective of the fact that they were busy."

Cons:

• "If you depend on your car, please take my advice - AVOID THIS PLACE."
• "The tyre that I had replaced at Kwik fit was purchased new from vauxhall only 4/5 months ago.. so a previous puncture repair seems unlikely, very frustrated to be charged for a brand new tyre."
• "Price for 3 new tyres seemed high compared to online- but realise they don’t always do the online price."
• "Did a walk in job couple weeks back and had been dealt a by a gentleman who done my tire change and wheel alignment, tire was fine but was over priced to their online and wheel alignment was really bad."
• "I have no problem with their staff but Kwik Fit just want to sell you to swap tyres no matter what your problem is."
• "I did not know that Kwik Fit cannot replace the car tyres without damaging the alloy wheels."
• "I went to Kwik Fit St Albans thinking that professionals would be working with professional-grade tools and equipments and thought that my vehicle will be taken care properly."
• "Went In to get a tire changed, it didn’t arrive the first booking, but they were very apologetic and ordered an extra one to arrive the next day so I’d guaranteed to have it that day."