Address: Upper Mall The Mall at, Bristol, BS34 5DG, United Kingdom
Phone: +441179597600
Rating: 3.8
based on 169 reviews.
Customer Service
Pros:
"Absolutely a great sales person but no hard selling techniques."
"He was so unbelievably helpful and even carried on talking with my Grandma and I after his shift."
"Friendly and helpful as always."
"Marta had good customer service skills and went out of her way to get the SE watch I purchased for my daughter birthday gift."
"The gentleman that helped me was absolutely spectacular. I had problems with my phone for ages and couldn’t update it, he took one look at it and knew what the problem was immediately."
"Just want to say a huge thank you to Jordan, Simon and ? Darren."
"The staff are super friendly, efficient, and knowledgeable."
Cons:
"Made to feel extremely uncomfortable by store today, as refusing entry to people who are mask exempt."
"Found the place discriminated against the fact I'm Autistic and exempt from wearing a mask."
"Unbelievable bad service had screen repair done then told after it was fixed no screen protectors for my 8 plus."
"Awful customer support said to come here to fix an issue, none of the staff knew what was going on."
"Extremely unsatisfactory with after sales service."
"Really disappointing service."
"The most disgusting place I have ever been to the customer service was vile."
Technical Support
Pros:
"Explained everything to us patently."
"IPad mini 4th gen IPad I purchase this second-hand In September last year Somehow in register I've got it locked 🔒Today a experience staff was able to help me."
"He solved the problem with my ipad straight away no hassle!"
"Went it with mic problem on iPhone 8. Turned up 5 minutes early for my Genius Bar appointment and was seen straight away."
"Staff member was very helpful and said he would send me a diagnostic report which I should receive within 10 minutes."
"I am an Apple convert and I regularly use the store. I carefully avoid busy times. I always find the staff helpful, friendly and well informed."
"Genius Bar is good, they are knowledgeable and help you the majority of the time with an issue."
Cons:
"Tried phoning the store for some technical support and ended up getting through to some bloody call centre."
"They said us was a hardware issue and they couldn’t fix it."
"Shocking service by Apple Cribbs Causeway, sales signed us up to a new finance agreement when our daughter was on the upgrade program."
"The replacement had shady screen and went in for repairs after 4 weeks."
"Really disappointing service. Had appointment for the repair there was only one person to check you in."
"The service is mediocre due to it mostly being packed with customers, so the waiting time can be anything from 5minutes to 1 hour long."
"No one came to inquire if I needed anything, what a bad experience."
Product and Store Experience
Pros:
"There also seems to be just about every new/semi new Apple product available here."
"A large retail venue selling Apple hardware, software and accessories. A good place to try out Apple equipment."
"Products are easy to get hands on with and really try before you buy."
"Friendly people who give great service and explain everything well."
"The staff and aesthetic of the apple store are always the highlight for me."
"Other retailers -not just electrical/computer stores- could learn many lessons from this APPLE store."
"Without doubt the Apple Store service sets the standard for excellence in the area of retail mobile phones and related products."
Cons:
"Visited Apple store in Cribbs Causeway with my young children who are 7 and 9 years old. Whilst there, they picked up the latest iPhone 11, they clicked on safari which had pictures of hardcore pornography on the screen which my kids saw."
"Conclusion Apple clearly just want to sell new products not interested in helping with perfectly good working products."
"The place was chaos, few of the staff seemed to be organised."
"Appalling service, poor ‘pick and choose rules’."
"The legal guy made me the generous offer of replacing my dead phone for £500 but smugly added that it wasn't worth it as it was so ancient."
"No one came to inquire if I needed anything, what a bad experience."
"The most disgusting place I have ever been to the customer service was vile."
Sales and Upselling
Pros:
"Absolutely a great sales person but no hard selling techniques."
"The staff are super friendly, efficient, and knowledgeable."
"Mark helped me with my purchases in a professional and polite way."
"Great apple store here! Picked up my IP XS Max here, transferring over from 5 years of being with android."
"Best experience possible! Went there with appointment to get my new phone and in less than 5 min everything was sorted!"
Cons:
"They try and upsell you a new phone rather than repairing your current one."
"Shocking service by Apple Cribbs Causeway, sales signed us up to a new finance agreement when our daughter was on the upgrade program."
"Even worse, they try and upsell you a new phone rather than repairing your current one."
"Shocking service and wasting people’s time-they just want to get you into the store and try to upsell."
"So terribly bad service."
"Please please do not waste your time with this awful store. Shocking customer service traveled 45 miles to be told it was too late in the day to repair my phone."
"Terrible repair service."
Accessibility and Inclusivity
Pros:
"For me today this is a good experience and it will probably persuade me to purchase new Apple products in the future for my needs thanks again to Apple but more importantly thanks again to the staff who's able to give me personal help I appreciate it very much I am on the autistic spectrum and I am dyslexic so complicated things like logging in user account is not easy for me thank you very much."
Cons:
"Made to feel extremely uncomfortable by store today, as refusing entry to people who are mask exempt."
"Found the place discriminated against the fact I'm Autistic and exempt from wearing a mask."
"Visited Apple store in Cribbs Causeway with my young children who are 7 and 9 years old. Whilst there, they picked up the latest iPhone 11, they clicked on safari which had pictures of hardcore pornography on the screen which my kids saw."
"The level of contempt some of the staff show to customers is disturbing."
"horrible experience ! !!! ignorance customer service !!!"
"The most disgusting place I have ever been to the customer service was vile."
"Terrible customer service. Manager was disrespectful."