Elite Venue Reviews Summary

Customer Service

Pros:

• "The staff, manager every one was helpful and responsible."
• "The staff went above and beyond to help us out."
• "Staff were so friendly and accommodating in every way."
• "The staff were very friendly and helpful throughout."
• "Very friendly and helpful staff."
• "The caretaker in particular just couldn’t do enough to ensure everything ran smoothly."
• "Staff & bar ladies were amazing."

Cons:

• "Debie the new manager makes false promises he does not keep by."
• "Management not on site and no licensee either so no one to complain to."
• "The management are so rude! Avoid at all costs, they nearly ruined the wedding I attended."
• "The management team, Jag is very rude."
• "Even the staff were talking about leaving as I am guessing he treats everyone. Disturbing!"
• "In general, management was worse."
• "Service and Response is completely unacceptable and unprofessional."

Venue Facilities

Pros:

• "Different size rooms to choose from to suit requirements."
• "It has a nice outdoor area overlooking a well maintained field."
• "Loads of outdoor space for guests to enjoy."
• "The hall was in a good location with sufficient parking spaces."
• "Very beautiful surrounding, the ground outside is the best thing when we visit with kids, they enjoy with their friends outside."
• "The bar area is very good for cocktail display."
• "The venue has good parking spaces with good access time to setup and packup."

Cons:

• "The toilets were not in full working order, one wouldn't flush and they were pretty smelly."
• "Toilets were a mess, no towels and no soap."
• "No ambient lighting, no bitter, no Guinness only lager but it's still advertised."
• "No light at the entrance porch."
• "Car park to rear has more craters than the moon!"
• "The let down for this venue are lighting which was very poor if u plan to carry the event into the evening and also film the event."
• "There are also insufficient power socket so limited setup position for equipments requiring power unless u have very long power extension leads."

Booking and Communication

Pros:

• "The best highlight was the Mr & Mrs display and decentable price to hire LED dance floor and dinner set."
• "I can truly recommend Davin and his team! He didn't disappoint."
• "We used AVN decorating, and she did a great job and made the hall look fab!"
• "He decorated the hall exactly how we wanted it and the food from Aroma was amazing!"
• "The decorations were beautiful and reflected what was discussed."
• "The venue kept to all agreed arrangements such as providing adequate security, unlimited drinks including soft drinks, juice, beer as well as ice-cubes."
• "The girls from the bar even went as far to help with the set up of the food and tables."

Cons:

• "Had a booking for a birthday party last year, but it had to be cancelled because we went into a national lockdown."
• "Booked to see the place at 3pm, got there after a long drive to find all was locked and nobody picking calls no more."
• "Now he won’t return promised deposits and refuses to respond to my emails!!!"
• "We paid for the venue from 9am but found out they had double booked us with a yoga class, management were very unhelpful and reluctant to sort it out."
• "Went to the venue and they tried to up the agreed price by £300!"
• "PLEASE AVOID THIS VENUE, IT’S A SCAM!!!"
• "Been emailing Jag for over a week about booking a room, he said the room was available and I was to come in Tuesday to sort the booking form and pay the deposit, do the long drive to the venue to arrive and they tell me the room was already booked."