Burger King Reviews Summary

Service

Pros:

• "They are faster serving than most Burger King restaurants and conveniently just off the m25."
• "Drive through is efficient and quick however they couldn't her too well and got a drink wrong but been in the main part before and staff was nice."
• "The staff here are very attentive and quick in processing the order and yes they know how to wrap a burger well."
• "Usually good service, some staff clearly hate their job but there's always some who clearly love it!"
• "Staff are good and the service was quick."
• "I would personally like to state that Richard was an absolutely amazing cashier, telling us about all of Burger King's promos and got our order spot on, even gave us sauce without asking, Richard was an absolute pleasure to be served by, would highly recommend him to be a team leader or manager sometime soon!"
• "Amazing food, superb service, served on time, nice atmosphere, polite and customer-friendly staff especially the manager on the counter BELLA, really loved the hospitality and care by you, will definitely pay a visit, you are a rockstar BELLA 😊"

Cons:

• "Fast food! Don't make me laugh. This place has never run right since becoming a burger king it is always low on staff and the staff they have got are useless."
• "People are rude as hell don’t even talk don’t even look at you."
• "The service is always slow and most of the staff barely speak English."
• "Drive through service is probably amongst the worst I've experienced at any fast food restaurant."
• "Absolutely appalling, queued for ages in store."
• "Super slow service."
• "Terrible this place the employees cannot read english and don’t understand how to read orders either."

Food Quality

Pros:

• "Your typical Burger King good burgers lots of choices."
• "The burgers seem to have a nice quality meat and they are combined well with other ingredients."
• "When they get your order right it is good."
• "One star because the Vegan burger was nice."
• "For the record, the plant based whopper and fries were very good, 5 stars to the kitchen staff here."
• "The food in there is very tasty and fresh especially that chilli cheese bites."
• "This restaurant never fails to put a smile on my face every time we go here."

Cons:

• "The bacon didn't seem to have any meat on it, but was strips of congealed fat which had been treated with a hideous artificial smoke flavour and tastes revolting."
• "Food was cold to the point that the cheese hadn't melted in any burgers."
• "The burgers were barely warm and there was no salt for the chips."
• "Burger was soggy, squashed and barely warm as were the fries, plus they seem to be rationing the potatoes!"
• "The food especially chips are barely edible."
• "The onion rings were soggy like they had been taken from the frier too soon."
• "Burgers are tasteless and chewy."

Facilities

Pros:

• "It has Drive Through and drink filler machine and lot of space to sit inside."
• "Great device and quick food, there is a dispenser for different drinks like the ones in Five Guys."
• "I gave it a 2 star as the restaurant was clean as were the toilets!"
• "The restaurant is also clean and well-maintained."

Cons:

• "The whole place was very dirty and untidy. Toilets are very dirty and they look like they havent been cleaned for a long period."
• "One of the soft drinks machine don't work. Toilet facilities are poor."
• "Tables not cleaned even though the restaurant wasn't busy."
• "The service is atrocious and the interior needs a deep clean."
• "Inside is very dirty, very understaffed, waited a good 15 mins for order."
• "Place is dirty and lacks any sort of management."
• "Saw a rat in the car park."

Value

Pros:

• "Burger King is a good option for a quick and affordable meal."
• "We always get whoppers as you get discount if you have the burger king app."
• "You can fill out a survey to get a free whopper with the purchase of chips and a drink so save the receipts!"

Cons:

• "15 quid seemed expensive for 2 burger meals."
• "The food is expensive for what you get apart from the whoppers."
• "Pop in for a quick lunch... ordered the bacon xl double cheese burger, 1st time both burger and bacon stone cold... what a waste of £8 wont be returning."
• "Paid over £14 for 2 regular meals... didn't get a receipt to check they hadn't over charged."
• "Considering I paid nearly £14 for 2 whopper meals the only thing that was fresh was the milkshake & soft drink."
• "Very disappointing for the money, shall avoid until they improve."
• "The taste is really nice, but not great value for what you get, in my opinion."

Management

Pros:

• "Usually good service, some staff clearly hate their job but there's always some who clearly love it!"
• "Staff are friendly and polite now too, which hasn't always been the case in the past."

Cons:

• "Stopped by to grab dinner on the go, they would not accept the £50 note we had."
• "The manager was disgusting,his jumper was un washed and holes all over, looked like a tramp."
• "Manager was plain rude when placing the order and when receiving the order."
• "Manager refused to sell me a classic double melt without cheese."
• "Terrible this place the employees cannot read english and don’t understand how to read orders either."
• "The female managers are so rude."
• "For a BK just off one of the busiest motorways in Europe, it's surprising how lackluster the service is here."

Accessibility

Pros:

• "They are faster serving than most Burger King restaurants and conveniently just off the m25."
• "Located close to Egham high Street this Burger King spot is one of the busiest places around especially during afternoon."

Cons:

• "Difficult to find your way through the multiple roundabouts to the entrance."
• "It's hard to get into one of the parking bays when there's a queue on the drive-thru due to the lack of space."
• "Bad car park, not enough space."
• "Drive thru and car park is pitch black."
• "Tiny, tight, hard with bigger 4X4. Got served wrong food and drink but felt sorry for the staff."
• "CARD PAYMENT ONLY when did Burger King stop taking cash which is legal tender."
• "Absolutely ridiculous place will not accept cash heads up people are not under Covid rules anymore you have to take cash it’s legal tender."