Draytons Reviews Summary

Customer Service

Pros:

• "Such a pleasant contrast to the abrasive techniques from some main dealer and car supermarket personnel."
• "The entire process was Zero hassle and Andrew was a very pleasant and professional person to deal with."
• "Tareq is genuinely one of the nicest guys I have ever met and was very helpful from start to finish going above and beyond expectations!"
• "Great example of what good customer service should be. Thank you Draytons!"
• "The very best customer service I have received in a long time."
• "This has to have been the best experience I've had buying a used car."
• "The service was professional and relaxed the whole time with no pressure tactics."

Cons:

• "I didn't buy the car in the end because after the test drive, I decided it just wasn't for me."
• "now I need to take it to the garage to have it fully checked as it seems to be a serious problem with the car and also expensive to repair."
• "Bought Audi A5 Coupe from Draytons Dealer in October 2018. Unfortunately three month's later (in January)- a problem started with the gearbox."

Staff and Customer Interaction

Pros:

• "The staff were professional and friendly throughout the transaction."
• "Helped me get finance that suited me. Great customer service."
• "I was sent a really informative video of the car as I was remote, and then I took a trip to view it and was instantly smitten with my new car!!"
• "Tareq (the salesman) was simply a joy to deal with - polite, efficient, helpful, but not pushy."
• "Andrew was happy to chat through all of the features and car history, relaxed about test driving and honest and upfront about the whole process."
• "Tareq and team are absolutely fantastic."
• "Joe was very welcoming during my visit for a test drive, answered everything I needed to know."

Cons:

• "Unfortunately the only issue I had when I bought an Audi A8 from Draytons was the travel/distance involved as I live in Newcastle."

Value and Pricing

Pros:

• "We estimate that we saved between 15 and 20 per cent on the retail price of same car in Ireland."
• "The cars are very well priced, well documented and everything is sorted out before you take the car away."
• "The car was fully serviced and had its MOT, immaculately presented and very reasonably priced."
• "Bought an Audi A5 from them and I can't be happier. I've seen loads of A5's before buying this one, but this was the cheapest, best condition."
• "Fantastic service and incredible value for money, couldn't believe how good the price was."

Cons:

• No cons related to value and pricing were mentioned in the reviews.

After Sales and Support

Pros:

• "The after sales service has also been first class."
• "Even after a few weeks, Andrew and Tareq have called us to ask if everything is ok with the car."
• "The service I received from Draytons was truly outstanding."
• "Just recently it had an issue with the throttle body but thankfully it was still covered by the Warranty with Draytons."
• "Even after the sale, later that the evening I rang Tareq about an immobilizer concern and Tareq quickly and professionally resolved the issue immediately."
• "I have had a minor issue with the car and the customer service here really makes me with Tareq and his team sold everything LOL (but I really mean it)!"
• "The car needed a very minor wheel tracking check and it (the car) was picked up from our home, serviced and dropped off again."

Cons:

• No cons related to after sales and support were mentioned in the reviews.