Alwoodley Motors Reviews Summary

Customer Service

Pros:

• "Rob is always on WhatsApp or Phone Call providing extra help if needed."
• "thanks to everyone at the showroom, a first class experience"
• "Very professional and curtious"
• "rob is a lovely guy who goes above and beyond to make customers happy"
• "The gentleman who handled our enquiry and the sale of the car was to the point, didn't dance around our questions and was overall very professional."
• "Buying a car can be nerve wracking but Rob was really helpful and the car we purchased was excellent."
• "Rob checked in to make sure that this process had gone ok and to ensure that I was happy."

Cons:

• "When we arrived for the test drive (at the exact date/time) Rob was not about."
• "His colleague then decided to lie to me and said the other customer had an appointment, even though Rob had earlier confirmed to me he was speculative customer come in off the street."
• "In summary the customer service was very poor – typical of what most people expect from a car salesman."
• "Bought A BMW 440 and I've had nothing but problems, Rob ignores all calls and answers other numbers straight away."
• "In conclusion, if you don’t buy the extended warranty, they don’t seem to care."
• "When I got the car back the error still persisted (as expected) but I found the quality of the work to change the rocker cover gasket was awful."
• "The engine in a word is knackered."

Quality of Cars

Pros:

• "The cars they have are all great quality and priced at the right level."
• "Rob and his team only sell quality cars as you'll see from the stock - no high pressure sales and no nasty surprises - just honest, friendly and helpful."
• "Every extra. Low mileage."
• "The car was prepped to perfection and shot way higher above our expectations."
• "The car itself was spotlessly cleaned."
• "Bought a fully loaded Kia Sportage which has turned out to be a superb motor"
• "Bought a 10 year old tiguan from Alwoodleys motors. I swear it was like a brand new car that just came out of the showroom."

Cons:

• "His cars seem to have 'vare Rare' extras at cheaper than other prices and there's a reason for this. The cars are knackered underneath and the M sport body kit extras like the one I have on mine, are cheap 3rd party knock offs and not official BMW."

Value for Money

Pros:

• "All of their cars are competitively priced so I knew the price I paid was a fair one."
• "The car was on sale for a fair price, came with all documents, a full service history, new tyres and a recent service and MOT."
• "The price was great for such a high spec and low mileage and I couldn't be happier."
• "the car was the highest spec and lowest mileage gle I could find for fantastic money"

Cons:

• "His cars seem to have 'vare Rare' extras at cheaper than other prices and there's a reason for this. The cars are knackered underneath."

After-Sales Support

Pros:

• "A quick call to Alwoodley motors and within 3 days, it was fixed and perfect again! No arguments, no stress, just true promises of looking after their customers."
• "Upon having a fairly major problem with the purchased car a few days later, Rob was extremely helpful and paid to have the problem sorted out with no questions asked."
• "I forgot to pickup the car documents from his desk in the excitement, Rob called promptly whilst I was on the way home and offered to post them out to me free of charge."
• "We left a backpack containing some valuables at the show room and Rob had this posted back out to us in Scotland via special delivery."

Cons:

• "When I got the car back the error still persisted (as expected) but I found the quality of the work to change the rocker cover gasket was awful."
• "In conclusion, if you don’t buy the extended warranty, they don’t seem to care."