Address: Brickhouse Ln S, Tipton, DY4 7HW, United Kingdom
Phone: +441215215330
Rating: 3.9
based on 145 reviews.
Customer Service
Pros:
"Was professionally served by Nicki who was very helpful right from selection, sizing through to processing my order for 2 pairs of glasses - Excellent value."
"First time visit, and will not be the last. Well laid out sections and easy to find what you want. Friendly helpful staff."
"Your helpfulness is exemplary."
"Went to this adsa store and probably the best experience I've had shopping."
"Staff very friendly and helpful."
"Everyone said good morning and have a good day."
"There is a wonderful young lady in ASDA Great Bridge her name is Selena she is so helpful and she's so wonderful."
Cons:
"Three members of staff not helpful at all! Very rude and couldn't be bothered!"
"Customer service team need sorting out! Just plain rude."
"The lady who was operating the section was rude and unhelpful and I could see she didn't give a toss about the people standing there waiting for assistance with self service checkouts."
"Staff don’t know where things are."
"Click and collect turns out to be click click click make a phone call find out the checkout service is not working and go shopping as normal. Pathetic. Waste of time. Customer service are as much use as a chocolate fire guard."
"The woman on self check outs tonight 24/2/23 was extremely rude and more interested in her phone than helping us."
"The manager and till staff are rude and will not cooperate."
Store Layout & Facilities
Pros:
"Very large store with plenty of free parking and a fuel station on the exit route out."
"It has a standalone Timpson branch outside the main entrance."
"Massive carpark, 2 floors to shop on, nice and wide spaces in aisles."
"The store is nice and clean and it is easy to locate everything you need."
"Pretty much what you would expect from a supercentre."
"Situated downstairs there is a Costa, plenty of seating available if you want to sit in yo eat and drink."
"They have everything you need conveniently all under one roof."
Cons:
"Inside the store there's more stock on the floor than on the shelves, and whats on them isn't what you want with alot of empty spaces."
"Bogeys and pallets in the Isles so you can't get by, even the staff are disillusioned and encouraged me to complain."
"Unsafe. Escalators are blocked so you end up with a conveyor of trolleys hitting you as you stumble off the escalators."
"The store was pretty much what you would expect from a large Asda. It was well laid out with the various food areas clearly marked out."
"The whole of the homewear department looked like it had been looted."
"And many aisles are blocked by loaded pallets, so I could not buy the product from the shelf behind the pallet."
"The carpark is a disgrace, broken bottles and McDonald's rubbish everywhere."
Product Availability & Pricing
Pros:
"Just done my shopping here and there was no mozzarella cheese on the shelf so the guy stocking the fridges at the time kindly went out his way to get me some out the back I was very happy how he went out of his way to get it as I didn't need to ask thank you his name was Gavin when I asked him so I thought I would put a review."
"Asda need to stock up on food shelves quicker otherwise pointless being open 24 hrs if nothing there to choose from, but on a positive note upstairs at George the clothes are well worth the money for adults and children and a good selection of household items, music and toiletries."
"Love the general selection of world foods and ethnic foods available like kulfi ice cream, frozen okra, Nido, mango lassi, Rajah spices etc."
"Great store, things are high quality and in stock."
"Store is brilliant for always having what I need."
"Can get almost anything you need here..."
"A very well laid out store with plenty of space in between aisles."
Cons:
"Biggest problem here is many items don't have listing prices or have old prices!"
"Asda what are you doing with the cat food. Leaving it in the heat I am guessing. It's stinks my cats won't eat at all."
"The chicken, one whole and 2 packs of thighs and the whole one was smelling as soon as I opened the bag and the thighs are out of date tomorrow and they are green, already and the onions and peaches were rotten I will never shop there again."
"If you see they do something online and look in the store they are probably not there!"
"The chiller section was a sight to behold. Half the shelves had no prices on them, stock placed incorrectly."
"Shelves not filled, basic ranges unavailable or not in the proper sections!"
"Went round to pick some oranges and I was put off by the disgusting state of them. They were rotten and riddled with fruit flies."