Address: 7 Worthing Rd, Horsham, RH12 1SQ, United Kingdom
Phone: +441403272241
Rating: 4.0
based on 147 reviews.
Supermarket Experience
Pros:
"It's quite a big supermarket and has almost all the stuff for home, kitchen, bathroom, food, bakery."
"Visited this store on a very busy day. Shelves were well stocked with a good selection of products available."
"Always well stocked shelves, friendly and helpful staff."
"Stocks sometimes low in some products at the end of the day or products disappear unexpectedly."
"Nice store, friendly staff both Argos and Sainsbury's just a bit disappointed with the selection in some areas."
"Large and has great variety. I like cooking different things and it is very rare that I am unable to find the ingredients that I am looking for here."
"A good supermarket in a central location offering most products."
"Good variety of things but sometimes queues impossible."
Cons:
"The signage uses letters! And so on."
"I am finding that I can't get things I always buy, it's happening more and more often, shelves are empty."
"The availability of product is poor. They also keep de-listing product."
"Very little work done on it since it opened 20+ years ago."
"The range in general is poor and the layout is highly confusing and unhelpful."
"Terrible place to shop. Over half of the tills are self scanning and also hand scanner."
"A useful shop, less useful now the pharmacy has closed."
"A smallish Sainsburys nice and close to the other shops in Horsham."
Customer Service
Pros:
"The staff are lovely, very helpful and friendly."
"Helpful staff who will direct you to hard-to-find products, which is good when locations are frequently shifting."
"Nice pleasant staff who are helpful."
"They also phoned me a couple of days later to make sure I was OK."
"The staff are very helpful as the layout was a bit different from what I am used to."
"Friendly helpful staff, loads of contact free checkout options, always loads of choice."
"Staff are very helpful and friendly. Nothing is too much for them."
"Staff was brilliant as I took ill in one of the isles..manager asked if I needed assistance or ambulance."
Cons:
"Told a member of staff whom were not at all interested. Management needs to get a grip of this poorly run store."
"Bloody Shameful! My wife's bar code would not scan at car park machine so she had to pay £5 to leave! Shop staff blamed europarks and refused to help."
"Abysmal customer service as staff must know europarks impossible to get hold of."
"Very disappointed with staff. Did shopping today about 14-00."
"Slightly manic atmosphere. Staff seem unhappy to be there?"
"Horrible experience at Sainsbury’s Horsham today."
"Staff are rude .... and their two meters is a joke."
"Staff correct you if they think you are slightly off the markers and then whilst you are queuing staff are passing right behind you or right in front of you as well as customers."
Parking System
Pros:
"The car parking space is nice."
"Parking can sometimes be tricky. If you have children with you the parent spaces are few."
"Click & collect good service but it does need a canopy/awning when it rains."
"Handy for town centre and plenty of parking too."
"Five stars because they got rid of the expensive parking situation at £10 per visit."
"Its clean and usually well stocked. Staff are great."
"Always a pleasure to shop at Sainsbury's. Staff are very helpful and friendly."
"Good, visited a little before closing on 23rd December so quiet, stocking up for next day."
Cons:
"3 stars due to parking situation. Since they have gone to 2 hours free parking, without having to buy anything from their store, parking can be tricky."
"Never again at this supermarket! Shame, Sainsbury's is a brand that I use for 99% of my groceries. I got a £85 parking fine because of some trick with scanning the shopping receipt."
"They use a terrible parking system, was going shopping and was in there for an hour trying to find stuff I need, a week later I get a fine saying I was there for over an hour."
"Received a fine 3 months ago so have started using Waitrose across the roundabout and will be continuing to do so."
"Gates at the checkout before you leave where you have to scan your receipt to show you've paid."
"Rip off parking (Spend £10 or Pay £10 to Park).. At my home store (Basingstoke-Kempshott park for up to 2 1/2 Hours for free)..."
"I used to always shop in Sainsburys but have stopped as been unfairly fined in their car park. The new system is dreadful."
"Used to be my favourite supermarket. Then came the change in parking system and with it the fines."