The Range, Portsmouth Reviews Summary

Product Selection and Prices

Pros:

• "Same wonderful selection and good prices."
• "Fantastic choice a lot bigger than the one we have locally."
• "They have a really good range of products and items but some of the cheaper ones aren't worth buying."
• "Love Range stores. Arts and crafts materials are always so much cheaper than anywhere else, even online!"
• "I'm buying there some of my art supplies and I really like their high quality and long duration."
• "Just a great amount of choice, with multiple types of different and unusual pieces."
• "Such a wide range of goods available. Wide selection of pet foods and goods. Bedding, curtains, garden products and plants."

Cons:

• "Good variety shop at cheap prices: but on my visit, no fountain pens, lots of small diaries but not month to view (for handbag), again lots of pencil cases but all same sort, not what was required."
• "Sells a good range of housewares but also sells garden plants, home ornaments, furniture, tools, car bits, crafts and food. Not everything is the best quality."
• "It's all a bit samey. Loads of gray and silver in both, not much other than gray, pink some green curtains and lots of metal light shades some odds and ends nothing much certainly nothing different."

Staff and Customer Service

Pros:

• "The staff is very helpful and kind."
• "Brian on CS desk was great."
• "Very helpful staff helped me find exactly what I needed."
• "The staff are extremely polite and very helpful!"
• "Pleasant staff on hand to assist in the search for specific goods."
• "Staff are usually very helpful, always help you find what you want range and sections of everything you can think of."
• "Helpful staff, who really cared and made the effort for customers."

Cons:

• "Unfortunately it's the worse shop I've seen for being covid safe."
• "The range has some very good stores. This one is let down by its staff."
• "The shop is cluttered and filthy, the staff are RUDE especially the small blonde manager."
• "I will never order online a plus range product ever again. Awful customer service."
• "Don't buy from range, I brought a fish tank, found it was broken took it into store where they are really unhelpful and wouldn't refund me."
• "This is one of the worst company in the UK. I'm a professional buyer and seller with 15 years experience."
• "Not only filthy but customer service rubbish and no one new what doing."

Store Layout and Accessibility

Pros:

• "The store is well stocked and easily accessible to disabled customers with plenty of space between the aisles."
• "Easy free parking and bus access from Williams Rd stop on Stagecoach 21. 4min walk."
• "The car park is a very decent size with plenty of disabled parking."
• "Also lots of free parking, so no worries about where to park when you come here."
• "Parking is excellent, with a very large car park, and disabled parking with easy access to the store."
• "There is a lift for easy access upstairs."
• "Good range of stock and very helpful staff to help you find what you need."

Cons:

• "Only issue is the aisles are very narrow so if the store is busy it can be a little hard to navigate or keep a healthy distance from the other customers."
• "The shop is cluttered and filthy."
• "Store very untidy stock on floors so hard to push trolley around had my grandkids with me and had to use a trolley for them that was dirty and rusty."
• "My only negative is the aisle are very narrow where they have packed so much into the store, so not recommended if you have a large pushchair with you."
• "Loses a star because some the store has very narrow aisles and places where too much stuff is on display making it awkward or impossible to get wheelchairs or prams through."
• "The first time I went into The Range I was stunned by simply how much merchandise there was... However, I feel as if the shop is just too crowded, as the aisles are very tight and cramped."
• "However the Portsmouth branch could do with an update in other ways, gloomy areas where lights were out, tight claustrophobic shelving."