The Range, Worthing Reviews Summary

Store Layout and Accessibility

Pros:

• "A great diverse range of products at realistic prices."
• "A wide selection of items, think of it as the current Woolworths and that's The Range."
• "All at really great prices and good quality too."
• "Great place to get loads of stuff from garden furniture to arts and crafts bits."
• "The new bigger store is so much bigger and you can see so much more of the products."
• "It's amazing just how much stuff they have in that store, all at really great prices and good quality too."
• "Great range of household stuff in this shop at a very good price... It's really got a little something for everyone."

Cons:

• "It’s currently in the middle of a re fit so be aware it is noisy, chaotic and you may not find what you’d normally expect to be there."
• "As much as I like the range, it is a nightmare to shop there. Way too much stuff on shelves and in aisles."
• "Their one way system has been designed horribly and it's difficult to navigate through the store."
• "Too many crates standing around so we couldn't pass with wheel chair clearly."
• "Access inside the store is not much better either especially if you're a wheelchair user as the aisles are constantly blocked every day."
• "The only slight issue I had was the aisles aren't buggy friendly. They are quite narrow."
• "The store is crammed with lots of items some displays are on the floor which prevents you going down aisles as you are unable to get past particularly when using a trolley."

Customer Service

Pros:

• "Nice store to shop in with lots to see and the staff always friendly and polite."
• "Well mannered staff. They're always happy to help."
• "We visited yesterday and purchased plants from your Garden Centre, we just wanted to give credit to the lady working in that department she was friendly, helpful and knowledgeable about the plants, a real credit to your company."
• "Always satisfied with the products and the prices, but today I had amazing customer service from a worker called Lisa."
• "The staff are friendly and approachable and can mostly be found on the shop floor."
• "The staff are friendly and helpful... not like the customer service you get in London - which is typically awful."
• "The staff I've interacted with were friendly and do their best to help."

Cons:

• "Absolutely terrible customer service."
• "Dreadful customer service. Refusal to exchange a faulty £8.99 mealworm feeder for a working feeder."
• "Terrible service in the cafe there. Extremely rude woman moaning loudly to everybody in the queue."
• "Shocking customer service."
• "Rude and uninterested staff members... The store is always a mess and a majority of the products do NOT have label prices on them."
• "The customer service supervisor Lauren came over with a very couldn't care less attitude."
• "Awful customer service we were at the till and Danaka couldn't be bothered to talk to us was more interested in talking to her colleague."

Parking and Accessibility

Pros:

• "Easy to park on site too."
• "Lots of Parking."
• "Parking is good."
• "Plus the car park is free 👍."
• "This store in particular sits on a lot with carpet right and as such has a decent sized car park."
• "Parking is difficult at busy times but there is space at the rear, and traffic is coming and going all the time."
• "The place is perfectly accessible from Brighton, only a 10 minute short walk from East Worthing Station..or plenty of parking."

Cons:

• "There are only 3 disabled parking bays in the whole complex which shocked me."
• "Firstly the parking situation is pretty bad here, finding a space on site is near impossible."
• "Only 3 disabled bays in the huge car park and all of them located on an incline."
• "Had to wait for disabled bay as need to be able to open door fully & other bays to tight."
• "Car park is so tiny bit pointless for a big store."
• "They just need a much bigger car park now - especially as Iceland is going in their store too."
• "The only drawback is parking, for a store the size that it is, parking is very limited."