The Range, Blackburn Reviews Summary

Product Variety and Availability

Pros:

• "You can get almost anything you want at the Range."
• "Value for money, great range of products."
• "A great choice of garden furniture, pet supplies, camping gear, D.I.Y and homewares to name a few."
• "I really like the arts and crafts section, massive selection of tools and materials to pick from."
• "Huge Range of products there is not much they don't have."
• "This place is excellent for crafters, they have a huge range from art supplies to scrapbooking."
• "Go here quite regularly they have quite a large variety of home decor items, furniture big and small and food items etc."

Cons:

• "Barely anything priced and what is priced is either wrong or items in the wrong place."
• "Just visited the garden section to purchase some gravel. The one I wanted was sold out."
• "Many items on display aren't priced, which means searching for someone with a scanner or walking all the way to the tills: really annoying."
• "A lot of the items are not labeled with the prices which means a lengthy wait at customer services just to check on the price of the item."
• "Every time I go in the stock is never priced even on the shelf edge."
• "Very disappointing, they didn't have square picture frames 30x30cm, they didn't carry sticky board, and they didn't have any picture framing tape."
• "Has a gazebo priced up at £599 but when I got to the till they wanted £799."

Customer Service

Pros:

• "The staff was very helpful."
• "The staff are helpful."
• "The staff are always willing to help and will open tills up to ensure you don't queue for long."
• "The lady on the till yesterday was very nice and helpful, we had a lot of goods and she told us to bag the bigger items first."
• "The lovely ladies at customer service were so helpful, and managed to sort us out."
• "Found all the items I went in to shop for. Staff were friendly and helpful."
• "The staff are always happy to help."

Cons:

• "Never enough trained staff on tills."
• "Very often cashier leaves the counter and people waiting in line to check the barcode, because rest of staff walking between shelves is not interested in help."
• "Poor customer service."
• "If you're lucky enough to find someone on the shop floor, god, don't ask for help."
• "Neither staff member wanted to resolve the issue or provide me with any information about the lanterns."
• "The guy at head office was very rude basically called me a liar and didn't help at all."
• "After waiting in queue for 45mins minutes at the customer service desk and when it's your turn they decide to serve someone else without an apology very rude disrespectful staff."

Store Layout and Cleanliness

Pros:

• "The store is always clean and organised."
• "Plenty of parking spaces available upon arrival. Store entrance was tidy and baskets/trolleys were neatly placed."
• "Love this store but it does have its flores, you can everything you need from cleaning products to felt tip pens to dog food to mirrors, it's a one-stop shop."
• "A really great range of products in this huge store with plenty of parking."
• "Nice cafe and ample free parking."
• "All stock good value for money."
• "It's a good store and well stocked."

Cons:

• "Was ok but very run down. Staff were sleepy looking and the toilets resemble something out of Trainspotting."
• "Very untidy disorganised store."
• "Strange place, disorganised, messy, storage boxes all over the aisles."
• "The store is in complete disarray. There are aisles taped off, with items in them inaccessible."
• "This shop is seriously dilapidated and in need of some refurbishment."
• "The building is tired, some areas undergoing stock changes, so a bit messy in places, but well worth the visit."
• "I don't know what's happened to The Range and where all the staff are. Can't get a trolley round Because of all pallets with boxes on an Accident waiting to happen."

Pricing and Checkout Experience

Pros:

• "Try a visit and I'm sure there will be something that catches your eye!"
• "Please note the car park has a maximum stay for 3 hours should be enough time to have a good look around."
• "Still has a great 'range' of household items that can't really be beaten on price."
• "Been a few times and picked up some excellent items, electrical mostly, that have been great quality but for half the price of rival stores."
• "The prices are amazing and the bargains are great."
• "Good selection of kitchen and household ware with reasonable prices."
• "Very good place to look for household, arts and crafts items at low prices."

Cons:

• "HI I WOULD JUST LIKE TO TELL EVERYONE NOT TO SHOP HERE. YOU MIGHT GET A £100.00 FINE."
• "Just to have a £100.00 parking fine drop through your door from The Range at Blackburn is a joke."
• "Fuming!! Just received parking fine for staying over 2 hours in the store!"
• "Only negative is its a 2hr parking limit and its just not long enough."
• "Always check prices as time after time its always a higher price at the till."
• "The staff are slow on the check outs so usually takes half an hour to get through the till and bagging."
• "Tills chronically understaffed, half of items without prices, carrier bags never available."