The Range Reviews Summary

Product Variety and Availability

Pros:

• "Their slogan is 'if we don't stock it ..you don't need it' and this is very true - lots of choice in all departments from homeware to children's toys."
• "Who doesn't love the Range, they pretty much have everything you need."
• "Had a great range of the latest home decoration and ornaments."
• "With a good depth of stock and competitive prices, The Range is always on our list of stores to visit when we go to Lincoln."
• "This shop sells more variety than I’ll ever need."
• "The Range has everything I need all under 1 roof."
• "I love The Range due to the huge range of items."

Cons:

• "The range use to have quite a few wallpapers for you to choose from... there wasn't much choice at all."
• "Disappointed to buy cranberry and white chocolate tiffin and to find nuts in it with no warning."
• "Went to look at wallpaper and get a medium size coat for my dog... not one dog coat in medium size came away with nothing."
• "I bought wallpaper made by Rasch but it turned out to be the worst wallpaper I have ever bought."
• "Disappointing. Found a couple of things on the website, no sign of either in the store."
• "The store didn't have the plant hanging wall brackets I was looking for but it does hold a wealth of stock of many products."
• "As the name suggests, it has a great range of stuff. However, the old motto they used of 'if we dont sell it, you dont need it' was stretching it a bit lol, especially the times I went and found they didn't sell what I was looking for."

Store Layout and Accessibility

Pros:

• "The store is a bit of a maze at first but once you are used to it is easy to navigate."
• "This is a very nice shop... a really nice place to spend a couple of hours."
• "Also disabled access is great. Plenty of disabled bays and large enough entrance and there is also plenty of room between isles for moving about, there is a lift and escalators."
• "Clean, covid-19 guideline adhering store with easy to find product placements."
• "Plenty to browse and see throughout the shop. Easy spacious to get around even with pushchair."
• "A really large store in Lincoln, not too far a walk from the nearby Holiday Inn Express Hotel."
• "It's a great afternoon out to go shopping, and with it being in Valentines park, there is easily a day out in this one location."

Cons:

• "Tight spaces between aisles and often illogical display of some items with others made it worse."
• "The whole store was a mess and as a disabled person I found the whole visit very dangerous."
• "Just so hard to get around with a push chair with narrow isles and random posts mid isle."
• "Only negative is parts of the store are far too tight with stacks of product in the middle of the walk way."
• "No room between shelves to pass with trolley."
• "The store is very large. Too large."
• "Aisles are close together which meant social distancing with those people who don't think they still need to was difficult at times."

Customer Service

Pros:

• "The staff were friendly! The cashier was a bit bored though, still made us laugh!"
• "Rebecca could see that people were queuing she stopped putting out stock and jumped on the till to serve."
• "Great shop with tons of products and very friendly staff."
• "Staff friendly, prices reasonable."
• "Really friendly and helpful staff."
• "Great friendly staff excellent service at the till."
• "The staff were incredibly helpful and I can't praise them highly enough."

Cons:

• "Very poor online customer service."
• "Susan at customer service, rude, unhelpful and flustered."
• "Visited today there was no social distancing, customers were rude pushing past me."
• "Staff did not have time for you if asking a question."
• "Some of the staff in the Lincoln branch I found to be quite surly when approached for assistance."
• "The store itself is brilliant but some of restaurant staff need a few manners."
• "I asked a shop assistant if I could see an expensive lamp lit up... and then the assistant walked off."