McDonald's Reviews Summary

Drive-Thru Experience

Pros:

• "Despite it being a busy period, we ordered our food and we were served not too long."
• "The boy standing outside was quick to take my orders."
• "So impressed with this branch! My heart sank when I saw the long queue...but WOW talk about efficient staff!"
• "The food was ready and bagged when I got to the window, so it was relatively fast."
• "Drive through, they have people taking orders before you can see the boards."
• "This McDonalds is, like much of the franchise pretty well up to standard in most respects."
• "When I got to the payment window, I couldn't make the payment, because the card machine got disconnected and the staff could not figure out how to connect it back."
• "It's a busy mcdonalds so usually a little wait which is fine."

Cons:

• "Rarely get the order right when using the drive thru."
• "Terrible design, the drive through system means there is no access to the car park to eat in at busy times."
• "Even the just eat delivery drivers were ditching their cars on the grass and walking to the restaurant."
• "Ordered my meals from the drive-through... My food wasn't quite what I ordered."
• "Went through 'drive thru', typically there is always a queue even on Sunday."
• "No self service machines here though you possibly could order on you phone via the app."
• "Drive thru was packed, outside staff taking orders were great... Then the fries portions were tiny half the cup of that, burger was cold."
• "Drive through, they have people taking orders before you can see the boards... Ver slap happy and definitely not focused on a customer centric mind set there."

Food Quality

Pros:

• "It was probably the best McDonald's I ever went to in my life."
• "The place was clean and even the toilets were pleasant!"
• "All order was there, hot and fresh! So impressed and wish local ones to us worked in this way!"
• "A good place in a quiet little area... The place is well maintained and clean."
• "Food good and nice place."
• "The food is the standard, service was quick and the staff was courteous."
• "Always a popular stop for families and taxis etc drive through always full but they walk the line to process the que quickly."
• "Consistently good quality food and beverages, very efficiently run drive through and the customer service is great."

Cons:

• "Food is often warm and i can't remember the last time the milkshake machine worked."
• "The worst McDonald’s they don’t even accept The McDonald’s app."
• "Worst Mcdonalds i have been to in a while. No app function and the 0 star servers could not cope with customising the order for the coeliac."
• "The manager was very unprofessional, racist, and had attitude problem."
• "2 hours for stone cold food that got thrown in the bin!"
• "Ordered a double quarter pounder meal...but drive 1 mile down the road for chips to be cold...not even warm COLD."
• "Ordered a large Qtr pounder cheese meal...but it was dry and crunchy on the underside. All in all...very second rate."
• "I don’t usually leave bad reviews but unfortunately my husband and I stopped at this McDonald’s for dinner...and he had contracted food poisoning."

Staff and Service

Pros:

• "David the store manager was there, and he made sure everything was moving smoothly!"
• "The majority of the team here seem to be quite young, maybe this is the reason."
• "Staff are always friendly and helpful."
• "There were 2 young friendly lads with ipads taking orders from us in the queue which moved really fast."
• "Very nice little maccies hidden out if the way so wasn't overly busy great little play area for the kids aswell service was fast staff were friendly and all smiles."
• "Visited a few times. Always a popular stop for families and taxis etc drive through always full but they walk the line to process the que quickly."
• "However, on the upside, there were staff controlling traffic flow and when we got to the front our order was taken and delivered very quickly."
• "Came here last week and my burger had some weird soggy black marks on the bun and it tasted strange just come back again and the taste of the food was appalling drive thru is slow and always have to wait for them to bring food out all the staff are thick and don’t listen or give you what you asked for all in all a terrible McDonald’s."

Cons:

• "People serving are more often than not teenagers or young people who aren’t particularly friendly or welcoming."
• "Too busy, serving staff being asked to take orders and serve and deal deliveroo/uber and address complaints."
• "Worst McDonalds ever. They made me wait 30 minutes for the drive through order. The manager is some rude kid."
• "The manager in I assume who seemed to be on a bit of a power trip...shouting at the guy why the drinks haven't been made yet."
• "Lady answered the phone, didn’t even let me finish speaking before she hung up on me. Terrible customer service."
• "I've had the most disgusting service by a silly manager and staff member by name of Kevin who looks like a 40yr old virgin."
• "There are other fast food places in my town with tastier food and much more professional staff."
• "Absolutely disgustingly rude staff. Ironically wouldn't take a voucher that I received for complaining about missing items from drive thru, again."